Customer Service Representative

Confidential; Guildford; On-site; GBP 28,000 - 30,000; Full time

Job summary

Confidential in Guildford is seeking a Customer Service & Sales Support Representative for a 6-month temporary contract with potential to go permanent. You will act as a product and brand specialist, delivering high-touch service to both B2B and B2C customers, handling enquiries, orders and queries with a premium, relationship-focused approach.

The role runs Monday to Friday, 9am–5pm, with a salary band of £15.00–£16.50 per hour (equivalent to £28,000–£30,000).

Qualifications

• Previous customer service experience
• Excellent communication and relationship-building skills
• Proactive, organised and solutions-focused
• Strong attention to detail
• Passionate about delivering outstanding customer service

Responsibilities

• Managing customer enquiries via phone and email
• Supporting customers with orders, deliveries, returns and product queries
• Building strong relationships with retail partners and consumers
• Providing a personalised, premium customer experience
• Working closely with internal teams to ensure seamless service
• Processing orders and maintaining accurate customer records

Skills

Customer service

Relationship-building

Problem solving

Attention to detail

Job description

Customer Service & Sales Support Representative Guildford Monday-Friday, 9am-5pm 15.00- 16.50 per hour ( 28,000- 30,000 equivalent) Temp-to-Perm We're partnering with a leading luxury eyewear brand to recruit a Customer Service & Sales Support Representative for an initial 6-month temporary contract, with the opportunity to become permanent. This is a premium customer experience role where you'll become a product and brand specialist, delivering a high-touch, consultative service to both B2 B and B2 C customers. We're looking for someone who genuinely enjoys building relationships, solving problems and going above and beyond to create an exceptional customer journey.

Key responsibilities:

• Managing customer enquiries via phone and email
• Supporting customers with orders, deliveries, returns and product queries
• Building strong relationships with retail partners and consumers
• Providing a personalised, premium customer experience
• Working closely with internal teams to ensure seamless service
• Processing orders and maintaining accurate customer records

About you:

• Previous customer service experience
• Excellent communication and relationship-building skills
• Proactive, organised and solutions-focused
• Strong attention to detail
• Passionate about delivering outstanding customer service

This is a fantastic opportunity to join a prestigious brand and build a long-term career within a growing business.

Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.