Temp Retail Supervisor — Flexible Hours & Growth

Lush; Broughton in Furness; Remote; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Holiday allowance

50% discount on Lush products and spa

Profit-based bonus

Complimentary spa treatment

Pension scheme

Paid birthday leave

Cycle to work scheme

Discounted rail and bus tickets

Employee assistance programme

6 months’ full pay for parental leave

Financial childcare support

Flexible working

Job summary

Lush is hiring a Temporary Supervisor in Broughton to lead a small team and ensure outstanding customer service during a 24 hours per week, three 8-hour shifts contract. You will report to Callum & Jess, with an end date in January and a start date in late November.

The role offers a chance to develop leadership skills in a brand known for its living-wage stance, ethical practice, and collaborative store culture. Join a dynamic retail team this season.

Qualifications

• Customer service excellence, inspiring team performance
• Strong management and coaching abilities
• Effective teamwork and communication on shop floor
• Clear and proactive communication with store manager and peers

Responsibilities

• Lead and motivate the sales team to deliver exceptional customer service by providing regular coaching, feedback, and encouragement, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organized shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.

Job description

Lush is hiring a Temporary Supervisor in Broughton to lead a small team and ensure outstanding customer service during a 24 hours per week, three 8-hour shifts contract. You will report to Callum & Jess, with an end date in January and a start date in late November.

The role offers a chance to develop leadership skills in a brand known for its living-wage stance, ethical practice, and collaborative store culture. Join a dynamic retail team this season.