Spa & Retail Supervisor — Flexible Hours

Lush; City of Westminster; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Holiday allowance

Product discount

Bonus

Spa treatment

Pension

Birthday leave

Cycle to work

Transport tickets

Employee assistance

Parental leave pay

Flexible working

Gender affirming care

Job summary

LUSH is seeking a XMAS TEMP – Shop and Spa Supervisor in Covent Garden. You will lead the sales team to deliver exceptional customer service and create memorable shopping experiences across the shop and spa. The role requires strong leadership, effective communication, and a collaborative approach with the store team.

Hours are 24-32 per week with an ASAP start. The position offers a fixed-term full-time contract in a fast-paced retail environment and requires delivering high standards while

Qualifications

• Customer service mindset focused on 5-star experiences.
• Strong management and people leadership capabilities.
• Excellent teamwork and collaboration across the store floor.

Responsibilities

• Lead and motivate the sales team with coaching, feedback, and encouragement.
• Welcome customers warmly and tailor product recommendations to needs.
• Keep the shop floor clean, attractive, and well-stocked.
• Assist the store manager in hitting sales targets and driving performance.
• Organise in-store events and customer celebrations to boost experience.
• Provide training and development for team members and support onboarding.
• Lead operations in the store manager's absence to maximize sales.
• Maintain health and safety standards and store compliance.
• Pursue personal development through training and leadership coaching.

Skills

Customer Service

Management Skills

Teamwork

Communication

Job description

LUSH is seeking a XMAS TEMP – Shop and Spa Supervisor in Covent Garden. You will lead the sales team to deliver exceptional customer service and create memorable shopping experiences across the shop and spa. The role requires strong leadership, effective communication, and a collaborative approach with the store team.

Hours are 24-32 per week with an ASAP start. The position offers a fixed-term full-time contract in a fast-paced retail environment and requires delivering high standards while