Customer Service Advisor - Temp-to-Perm, Immediate Start

Confidential; Blackburn; On-site; GBP 15,000 - 22,000; Full time

Job summary

Confidential is seeking a Customer Service Advisor to join a busy team in Blackburn. This full-time temporary role offers an immediate start and potential to go permanent, with an hourly rate of 13.45. Shifts vary, averaging 37.5 hours per week, and the service requires strong call-handling and customer-support skills.

You will handle calls, resolve queries, and ensure customers receive clear information and reassurance. Immediate start and potential for long-term employment are available.

Qualifications

• Prior call handling or customer service experience.
• Good verbal communication and a professional telephone manner.
• Ability to listen to customer queries and respond clearly.

Responsibilities

• Answering incoming calls and responding to customer enquiries.
• Managing customer queries and helping to resolve issues efficiently.
• Providing clear information, guidance and reassurance to customers.
• Listening carefully to understand each customer's needs and concerns.
• Delivering a professional and helpful customer service experience.
• Recording relevant information accurately and keeping customer records up to date.
• Escalating incidents or complex queries to the appropriate team.

Skills

Customer service experience

Verbal communication

Active listening

Problem solving

Job description

Confidential is seeking a Customer Service Advisor to join a busy team in Blackburn. This full-time temporary role offers an immediate start and potential to go permanent, with an hourly rate of 13.45. Shifts vary, averaging 37.5 hours per week, and the service requires strong call-handling and customer-support skills.

You will handle calls, resolve queries, and ensure customers receive clear information and reassurance. Immediate start and potential for long-term employment are available.