Onsite Courier Training & Onboarding Specialist

Evri Group; Luton; On-site; GBP 28,000 - 32,000; Full time

Job summary

Evri Group in Luton is seeking a Courier Training and Onboarding Specialist for a fixed-term 6-month FTC. The role is full-time, based on a 5 days over 7 shift pattern, with a salary of £28,000-£32,000 plus bonus and benefits.

You'll be on-site to support and guide couriers, ensure parcels are ready for collection, and help keep our Final Mile operation running smoothly. If you enjoy problem solving, helping others, and delivering excellent service, this is your moment.

Qualifications

• Current UK driving licence.
• Solid understanding of the self-employed courier model.
• Experience in a fast-paced, customer-focused operational environment.
• Strong problem-solving, organisation, and attention to detail.
• Confident communication skills and the ability to spot and escalate risks quickly.

Responsibilities

• Support onboarding of new couriers and allocate work effectively.
• Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
• Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
• Use the Service Tracker to raise timely, transparent escalations when needed.
• Provide daily operational feedback to the Territory Manager to optimise performance.

Skills

Problem solving

Organisation

Attention to detail

Communication skills

Escalation risk spotting

Job description

Evri Group in Luton is seeking a Courier Training and Onboarding Specialist for a fixed-term 6-month FTC. The role is full-time, based on a 5 days over 7 shift pattern, with a salary of £28,000-£32,000 plus bonus and benefits.

You'll be on-site to support and guide couriers, ensure parcels are ready for collection, and help keep our Final Mile operation running smoothly. If you enjoy problem solving, helping others, and delivering excellent service, this is your moment.