Delivery Team Trainer

Evri Group; Birmingham; On-site; GBP 27,000 - 33,000; Full time

Job summary

Evri in Minworth is recruiting a Delivery Team Trainer to help new couriers get started and feel confident from Day 1. This fixed-term, full-time role focuses on onboarding, app setup, and practical guidance at the Delivery Unit.

The position requires local presence in Minworth, comfort with smartphones, and a people-focused approach. Start dates are immediate through January 2027, with benefits in addition to base pay.

Qualifications

• Local to Minworth or able to travel there easily.
• Confident using smartphones and apps.
• Experience in customer service, retail or hospitality.
• Experience in training, coaching or mentoring.
• Ability to help people use apps and workplace systems.

Responsibilities

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load for confidence.
• Act as a positive coach and onboarding support.

Skills

Customer service

Training

Coaching

Team support

Smartphone apps

Job description

Delivery Team Trainer – Minworth

Help new Evri couriers get started with local support!

We’re hiring Fixed Term Delivery Team Trainer's at our Minworth Delivery Units to help new self-employed couriers feel confident from Day 1.

This role is ideal if you’re local to Minworth, confident using smartphone apps and enjoy helping people.

Pay: £30000 plus benefits
Location: Minworth
Hours: Full-time hours any 5 days over 7 Monday to Sunday
Start date: Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.

What you’ll do as a Delivery Team Trainer

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

You don’t need courier experience if you have the right attitude and confidence with people. This could suit you if you have experience in:

• Customer service, retail or hospitality.
• Warehouse, logistics or delivery environments.
• Training, coaching, mentoring or team support.
• Helping people use apps, phones or workplace systems.
• Local part-time work where reliability matters.

You’ll need to be:

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast-moving operational environment.
• Local to Minworth or able to travel there easily.

What we offer

• Training and guidance before you support new couriers.
• A practical, people-focused role where no two days are the same.
• Valuable experience in onboarding, coaching, operations and logistics.
• The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere, and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.