Television Licence Field Officer

Capita plc; Kirkcaldy; On-site; GBP 32,000; Full time

Job summary

A leading compliance organization in Kirkcaldy is looking for a Television Licence Field Officer to engage with customers without a TV licence. This role involves conducting door-to-door visits, helping customers understand the legislation, and facilitating payment plans. A competitive salary of £31,650 and benefits such as a company car, flexible working hours, and up to 29 holiday days are offered. Candidates should possess strong communication skills and a full UK driving licence. A supportive environment ensures career progression for the right individual.

Benefits

Company car with personal use

23 days’ holiday (rising to 29 days)

Paid volunteering days

Employee matched pension scheme

Access to up to £500 salary before payday

Qualifications

• Excellent standard of both verbal and written English expected.
• Previous customer service experience preferred but not essential.

Responsibilities

• Visit customers without a TV licence to explain legislation.
• Conduct door-to-door visits and accurately record details.
• Attend court when required to give evidence.

Skills

Strong interpersonal skills

Communication skills

Physical mobility

Education

Full UK Driving Licence

Job description

As a Television Licence Field Officer, you will visit customers currently without a TV licence at addresses throughout the Kirkcaldy area helping them firstly understand and comply with the legislation behind the TV licence, explaining how they can obtain one, and enabling them to find a payment plan that works for them.

Salary & benefits

• £31,650.00 per annum salary
• Company car with personal use
• Mileage allowance in line with HMRC rates paid from health home to visits each day
• 36.5 hour week on a flexible shift pattern, potential four‑day working week
• Home‑based, visiting communities across the region; ideal residence in the KY4, KY11‑KY12, EH47‑EH48 and EH52‑EH55 postcode areas

Core Responsibilities

• Conduct door‑to‑door visits to properties where no TV licence is registered.
• Listen to customer reasoning for not having a licence and make an informed decision on next steps.
• Accurately record visit details and complete daily timesheets via the handheld device.
• Explain and sell the benefits of all licence payment schemes.
• Take and accurately record payment details.
• Attend court when required to give evidence in prosecution cases.
• Carry out work and attend meetings as directed by the Visiting Manager.
• Take Records of Interview under caution.

What you’ll need to bring

• Full UK Driving Licence
• Physical mobility to visit multiple locations daily
• Strong interpersonal and communication skills with excellent standard of both verbal and written English
• Previous customer service, retail, sales, ex‑Armed Forces or security experience not essential – only excellent communication skills common to all backgrounds

What’s in it for you

An opportunity to develop new skills and confidence in a role that keeps you active, supported by a network of colleagues working to keep the community connected to their favourite live programmes.

• Competitive salary of £31,650.00 pa
• Company car which includes personal use
• 23 days’ holiday (rising to 29 days) with the opportunity to buy extra leave
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks fully paid maternity, adoption and shared parental leave and plenty more
• Safeguarding commitment with body worn video cameras for all colleagues
• Voluntary benefits designed to suit your lifestyle – discounts on retail and socialising, health & wellbeing, travel, technology
• Access to up to £500 of your salary before payday each month, as well as budgeting and savings features to support your financial wellbeing
• Access to our Employee Network Groups, open inclusive platform

You’ll receive four weeks of both engaging virtual classroom training and one‑to‑one training in your working location with one of our experienced trainers. Your two weeks of virtual classroom training will take you through the key aspects of your role, building a strong foundation for you to accelerate your growth as a Visiting Officer.

The one‑to‑one support in the Field will follow on from this, further enhancing your knowledge and skill within the Field, with hands‑on exposure covering the important aspects of the role, such as how you approach and interact with our customers, how to use our technology and the best way to excel following our processes and policies.

Our on‑going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that’s into a management role or within the wider business.

What we hope you’ll do next

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier‑free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at [e-mail] or call 07784 237318 and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.