Telesales executive with Business Development in Borehamwood)

Cast UK Limited; Elstree; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Cast UK Limited, a leading specialist supplier of sustainable packaging solutions, is recruiting a Customer Service Executive/Telesales in Elstree. The role blends telesales with customer service to drive revenue through cross-selling and upselling, handling inbound inquiries and outbound calls.

You will work to grow basket size and support the Procurement team with quotations. The ideal candidate excels in communication, has strong customer service and sales drive, and is commercially minded

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and sales abilities.
• Proactive outbound calling to promote products.
• Ability to cross-sell and upsell to increase basket size.
• Commercial focus with follow-up on submitted quotations.

Responsibilities

• Respond to customer inquiries and resolve issues to ensure high satisfaction.
• Process orders via online platforms, email, and phone.
• Build and maintain client relationships, identifying upsell opportunities and new business.
• Generate leads and support business development efforts.
• Track and manage sampling requests using CRM.
• Maintain knowledge of products, pricing, competitors, and market.
• Collaborate with the team to deliver high-quality customer service and meet sales targets.

Skills

Communication skills

Customer service

Sales skills

Outbound calls

Upselling

Cross-selling

CRM experience

Quotations

Tools

Excel

Job description

Customer Service Executive/Telesales

£27,500 to £30,000 + bonus + benefits

Permanent/Full time

Elstree and Borehamwood

Cast UK are partnering with a leading specialist supplier of sustainable packaging solutions, supporting customers across the food-to-go and catering sectors, who are recruiting an additional team member for a Telesales & Customer Service Executive role.

The role requires excellent communication skills both written and verbal, exceptional customer service and sales skills. You will play a pivotal role in driving revenue growth by cross-selling/upselling to increase basket size and provide attentive and personalised assistance to incoming customer enquiries. You will also be required to make outbound calls to promote the products and services of the company.

For this role, we're looking for someone who is commercially driven and sales-hungry, with a proactive, outbound approach to business development and a strong desire to generate new opportunities and drive sales growth.

Why should I apply?

Join a company making a real impact on sustainability, providing eco-friendly solutions that help businesses reduce their environmental footprint. This is a great opportunity to contribute your skills in a purpose-driven, innovative environment while growing professionally alongside a team committed to quality, creativity, and positive change.

Key Responsibilities

• Respond to customer inquiries and resolve issues to ensure


• Process orders via online platforms, email, and


• Build and maintain client relationships, identifying opportunities for upselling and new business.


• Generate leads and support business development


• Track and manage sampling requests using CRM


• Maintain knowledge of products, pricing, competitors, and market


• Collaborate with the team to deliver high-quality customer service and meet sales

About You

• Intermediate to advanced Excel skills.


• The ability to manage a high volume of administrative tasks and effectively multitask in a fast-paced environment.


• Strong upselling and cross-selling abilities.


• A proactive approach to identifying new business opportunities.


• The ability to work closely the Procurement team to prepare and submit quotations for bespoke and branded product enquiries.


• A strong commercial focus, with responsibility for actively following up submitted quotations and converting opportunities into customer orders.


• Supporting the Telesales Team leader.