Sustainable Telesales Executive — Upsell & Service

Cast UK Limited; Elstree; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Cast UK Limited, a leading specialist supplier of sustainable packaging solutions, is recruiting a Customer Service Executive/Telesales in Elstree. The role blends telesales with customer service to drive revenue through cross-selling and upselling, handling inbound inquiries and outbound calls.

You will work to grow basket size and support the Procurement team with quotations. The ideal candidate excels in communication, has strong customer service and sales drive, and is commercially minded

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service and sales abilities.
• Proactive outbound calling to promote products.
• Ability to cross-sell and upsell to increase basket size.
• Commercial focus with follow-up on submitted quotations.

Responsibilities

• Respond to customer inquiries and resolve issues to ensure high satisfaction.
• Process orders via online platforms, email, and phone.
• Build and maintain client relationships, identifying upsell opportunities and new business.
• Generate leads and support business development efforts.
• Track and manage sampling requests using CRM.
• Maintain knowledge of products, pricing, competitors, and market.
• Collaborate with the team to deliver high-quality customer service and meet sales targets.

Skills

Communication skills

Customer service

Sales skills

Outbound calls

Upselling

Cross-selling

CRM experience

Quotations

Tools

Excel

Job description

Cast UK Limited, a leading specialist supplier of sustainable packaging solutions, is recruiting a Customer Service Executive/Telesales in Elstree. The role blends telesales with customer service to drive revenue through cross-selling and upselling, handling inbound inquiries and outbound calls.

You will work to grow basket size and support the Procurement team with quotations. The ideal candidate excels in communication, has strong customer service and sales drive, and is commercially minded