Telesales Executive

Castle View Personnel Ltd; Inverness; Sur place; GBP 22 000 - 32 000; Plein temps

Résumé du poste

Castle View Personnel Ltd is seeking an Outbound Telesales Executive to engage with new and existing customers, presenting the proposition and converting opportunities into long-term contracts. You will guide customers through renewals, ensuring retention and continued benefit from products and services, while embodying a trusted, local service ethos.

The role targets a confident, enthusiastic, proactive individual who thrives on meeting sales goals, delivers exceptional customer experiences,

Qualifications

• Proven experience in outbound telesales, sales, retention or customer acquisition.
• Confident speaking with customers over the telephone and building rapport.
• Experience using CRM systems and managing a structured sales pipeline.
• Organised and proactive in managing follow-ups and renewal opportunities.
• Ability to meet sales and retention targets.
• Customer-focused approach aligned with local service values.

Responsabilités

• Contact new and existing customers via outbound calls to present the proposition and convert opportunities into long-term contracts.
• Guide customers through the contract renewal process to retain and maximise value from products and services.
• Build genuine relationships and deliver a consultative, trusted service reflecting local values.
• Work in a target-driven environment and contribute to growth of the business.

Connaissances

Outbound telesales

Communication skills

CRM experience

Sales pipeline management

Target-driven

Customer-focused service

Outils

CRM software

Description du poste

• As an Outbound Telesales Executive your role will involve proactively engaging with new and existing customers to introduce the proposition and convert opportunities into long term contracts
• You will also be responsible for guiding customers through the contract renewal process, ensuring existing customers are retained and continue to benefit from products and services.
• Success in this role will come from building genuine customer contact, understanding customer needs and delivering a consultative sales approach that reflects the trusted and local service values of the business.
• We are looking for a confident, enthusiastic and proactive individual who enjoys speaking with customers, thrives in a target-driven environment and takes pride in delivering exceptional customer experiences.
• Be part of an exciting new growth venture.
• Help shape the future of a growing business from the early stages of its development.
• Work for an employee-owned business with strong values and a long-standing reputation for excellent customer service.
• Build meaningful relationships with customers who appreciate dealing with local people who understand their communities.
• Enjoy opportunities for development and progression as the business grows.

Person Specification

• Previous experience in an outbound telesales, sales, retention or customer acquisition role.
• Confident speaking with customers over the telephone and building rapport quickly.
• Experience using CRM systems and managing a structured sales pipeline.
• Organised and proactive in managing follow-ups and renewal opportunities.
• Can work towards and achieve sales and retention targets.
• Enjoys delivering a personal, customer-focused service.
• Shares our values of trust, integrity and local service.

This role would particularly suit someone who enjoys consultative selling and believes that outstanding customer service is key. Rather than simply making sales calls, you will be helping customers move to a business that is committed to providing the personal service and local support they value most.