Telesales Administrator

Acorn Recruitment; Newport; On-site; GBP 28,000; Full time

Job summary

A leading recruitment agency in Newport is seeking a Telesales Administrator to enhance customer relationships and manage orders. The role involves upselling to existing customers with a focus on excellent customer service. Immediate starts are available for candidates with a background in customer service and strong communication skills.

Benefits

Employee rewards scheme

28 days paid annual leave

Weekly pay

Pension contribution

Qualifications

• Background in customer service, either telephone-based or customer-facing.
• Ability to build rapport with customers.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide positive customer experience on calls.
• Assist with stock control.
• Upsell products and manage orders.
• Communicate with customers regarding delays.
• Process delivery paperwork.

Skills

Customer service skills

Telesales skills

Relationship management

Job description

Telesales Administrator

Newport | £27,099 per annum | Monday - Thursday, 8am - 5pm | Friday, 8am to 4pm | Temporary to Permanent position | Immediate starts available

Acorn by Synergie are currently looking for an enthusiastic, and motivated individual with excellent customer service and telesales skills to join our clients team at their Newport site. Reporting into the Sales Manager you will need to be hardworking and motivated with the ability to build a rapport with customers. There will be no cold calling involved and the main aspect of the role will include speaking with our existing customers to upsell products and promotions and take regular orders, so the rapport and relationship built with customers is enjoyed on a regular cycle of communication.

The successful candidate will have a background in customer service, this might be telephone based or it might be a customer facing. It is all about being personable and managing relationships.

Main Responsibilities:

• To give a positive and memorable customer experience to all on incoming/outgoing telephone call traffic with a positive "can do" attitude.
• Assisting with stock control within the warehouse.
• Take regular orders and communicate with customers in relation to any delays and shortages.
• Build a good rapport with blending plants and regional sales team.
• Ensuring products sold by the client are delivered on time to customers.
• Customer requirements and monitoring of the performance.
• Upsell products, promotions and take regular orders.
• Process delivery paperwork and any purchasing duties required.
• Effectively and efficiently deal with both incoming and outgoing calls to ensure a high level of productivity.
• To integrate, support and participate in the Food Safety Culture.
• To ensure that Service Customer Complaints and issues related to Food Safety, Quality, Legality and Integrity are dealt with in a timely manner.
• Respond to customer communications via email as well as telephone.
• High levels of attention to detail and the ability to work in a fast-paced environment whilst prioritising multiple tasks at once.

Benefits:

• Acorn Employee Rewards Scheme.
• 28 days Paid Annual Leave pro-rata for PAYE inclusive of statutory holiday.
• Online payslips.
• Weekly pay.
• Pension contribution.

Interested? Apply now or contact the Acorn by Synergie Driving team!

Acorn by Synergie is one of the UK's leading recruitment companies, helping to find work for thousands of people on a daily basis. Our temporary workers can enjoy great benefits including career progression and permanent employment.

Acorn by Synergie acts as an employment agency for permanent recruitment.