Temporary Customer Service Advisor

Huntress - Crawley; Brighton; Presencial; GBP 14 000 - 21 000; Tempo parcial

Resumo da oferta

Huntress - Crawley in Portslade, Brighton is seeking a Customer Service Advisor for a short-term two-week assignment. The role involves structured mystery shopper calls, gathering pricing and service data, and updating records with accuracy and consistency.

Ideal candidates will have office-based customer service experience, a confident telephone manner, and excellent data-entry accuracy. Flexibility on workdays is possible, with start times between 9:00 and 10:00.

Qualificações

• Previous experience in a customer service role within an office environment.
• Confident and professional telephone manner.
• Strong attention to detail with accurate data entry skills.
• Reliable and able to commit to full duration of assignment.
• Able to commute reliably to the office location (no parking on site).

Responsabilidades

• Making outbound calls using provided scripts
• Collecting and accurately recording service and pricing information
• Updating existing records and identifying discrepancies in data
• Reviewing and documenting differences between current data and information provided over the phone
• Maintaining a high level of attention to detail and consistency throughout all tasks

Conhecimentos

Customer service

Telephone skills

Data entry

Attention to detail

Descrição da oferta de emprego

Job Title: Customer Service Advisor
Location: Portslade, Brighton
Contract: Temporary for two weeks
Start Date: Monday, 16th November
Pay Rate: 12.71
Hours: 6 hours per day, 5 days a week, although can be flexible if someone can only work 4 days. Start times would be between 9am and 10am, so shifts will be either 9am-3pm, 9.30am-3.30pm or 10am-4pm.

The Customer Service Advisor position will involve carrying out structured mystery shopper calls using set scripts and background scenarios. The purpose of the role is to gather accurate service and pricing information and ensure existing records are kept up to date.

Key responsibilities include:

• Making outbound calls using provided scripts
• Collecting and accurately recording service and pricing information
• Updating existing records and identifying discrepancies in data
• Reviewing and documenting differences between current data and information provided over the phone
• Maintaining a high level of attention to detail and consistency throughout all tasks

What we're looking for:

• Previous experience in a customer service role within an office environment
• Confident and professional telephone manner
• Strong attention to detail with accurate data entry skills
• Reliable and able to commit to the full duration of the assignment
• Able to commute reliably to the office location (no parking available on site)

This is a great opportunity for candidates looking for short-term work within a structured office environment. Immediate availability is essential due to the fixed start date

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.