Telephone Assistant - Croydon

GT Stewart Solicitors & Advocates; Croydon; On-site; GBP 21,060 - 25,740; Full time

Job summary

GT Stewart Solicitors & Advocates in Croydon is recruiting a Telephone Assistant for a full-time role. The successful candidate will lead the telephone team, delivering exceptional service to clients and assisting with administrative duties.

Responsibilities include managing inbound calls, liaising with departments, and ensuring high standards of communication. Candidates should have proven experience in administration and excellent communication skills. Join a dynamic team committed to access to justice.

Qualifications

• Excellent oral and written communication skills.
• Polite and professional telephone manner.
• Proven experience in an administration role.

Responsibilities

• Take inbound calls and ensure all calls are answered promptly and in a professional manner.
• Report technical issues impacting service to the IT team.
• Answering all inbound calls from prospective and existing clients.
• Screening telephone calls, taking relevant and accurate messages.
• Accurate data entry.
• Liaising with other departments.
• Assisting the wider support teams and carrying out general administrative duties when required.

Skills

Excellent oral and written communication skills

Polite and professional telephone manner

Proven experience in an administration role

Job description

Job Title: Telephone Assistant
Location: Croydon
Salary: £23,400

About GT Stewart

We are a renowned multiservice law firm committed to access for justice. Our lawyers specialise in criminal defence, family law, housing, civil liberties and human rights. We are a Legal 500 and Chambers UK recommended firm who are recruitingan Administration Assistant to join our Croydon Office.

This is a full time position from Monday to Friday from 8.30am – 5.00pm. The successful candidates will be part of a dynamic and growing hub serving all our offices and they will be responsible for leading the telephone team in providing exceptional service to our clients.

Key Responsibilities

• Take inbound calls and ensure all calls are answered promptly and in a professional manner
• Report technical issues impacting service to the IT team
• Answering all inbound calls from prospective and existing clients
• Screening telephone calls, taking relevant and accurate messages
• Accurate data entry
• Liaising with other departments
• Assisting the wider support teams and carrying out general administrative duties when required
• This is an office-based role which will include general admin duties

Your Profile

• Excellent oral and written communication skills
• Polite and professional telephone manner
• Proven experience in an administration role