Receptionist & Administrator (Part-Time) - Canterbury

GT Stewart Solicitors & Advocates; Canterbury; On-site; GBP 23,000 - 26,000; Part time

Benefits offered by this job

Pension

Benenden Healthcare

Training & development

Modern IT systems

Annual leave pro rata

Birthday leave

Staff events

Job summary

GT Stewart Solicitors & Advocates in Canterbury is seeking a friendly Receptionist & Administrator to join our team on a part-time basis. The role involves welcoming clients, handling calls, and supporting general office administration during a 15-hour week (Mon and Tue, 9:00am–5:30pm with a one-hour lunch).

You will be the first point of contact, ensuring a professional, courteous experience while assisting with new enquiries and client onboarding in line with firm procedures.

Qualifications

• Previous experience in receptionist/front-of-house or customer service role.
• Excellent communication and interpersonal skills.
• Professional, approachable and confident manner.
• Strong organisational skills with attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workload in a busy environment.
• Positive, flexible and reliable attitude.

Responsibilities

• Welcoming clients, visitors and contractors in a professional manner.
• Maintain a tidy reception area and manage post and deliveries.
• Answer calls, screen and transfer them efficiently.
• Assist with new enquiries and client onboarding processes.
• Provide administrative support and assist with meeting room bookings.

Skills

Customer service

Communication

Organisation

MS Office

Prioritisation

Professionalism

Flexibility

Job description

Job Role: Receptionist & Administrator

Salary: £24,484.00 FTE (pro rata)

Location: Canterbury

Working Pattern

15 guaranteed hours per week, working Monday and Tuesday, 9:00am to 5:30pm (with a one-hour unpaid lunch break).

Additional hours may be available to provide reception cover during periods of annual leave and other planned absences.

About GT Stewart

GT Stewart Solicitors & Advocates is a Legal 500 and Chambers & Partners recognised law firm with offices across London, the South East and the Midlands. We are committed to providing exceptional legal services while delivering outstanding client care.

We are looking for a friendly, organised and professional Receptionist & Administrator to join our Canterbury office on a part-time basis. This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering exceptional customer service and thrives in a busy office environment.

The Role

As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional experience. You will also support the firms' new enquiries process, ensuring prospective clients receive a prompt, courteous efficient service.

Working closely with colleagues across the office, you will help ensure the smooth day-to-day running of reception while supporting the firm's client onboarding process.

Key Responsibilities

Reception

• Welcoming clients, visitors and contractors in a professional and friednly manner
• Maintain a tidy, welcoming and well-presented reception area
• Answer, screen and transfer incoming telephone calls efficiently
• Respond to general enquiries and direct clients to the appropriate department
• Manage incoming and outgoing post and deliveries
• Book meeting rooms and prepare them for client meetings where required
• Provide refreshments for clients and visitors as appropriate
• Carry out general administrative tasks to support the office

New Enquiries

• Handle new client enquiries by telephone, email and in person
• Obtain relevant information from prospective clients accurately and sensitively
• Carry out initial conflict checks and client onboarding administration in line with firm procedures
• Allocate enquiries accurately using the firm's case management system
• Deliver a high standard of client care throughout the enquiry process
• Follow up enquires where appropriate and maintain accurate records

General Responsibilities

• Work Collaboratively with colleagues across the firm to provide excellent administrative support
• Maintain confidentiality and comply with GDPR, SRA requirements and firm policies
• Provide reception cover during periods of annual leave and other planned absences where available
• Undertake any other reasonable administrative duties appropriate to the role

Person Specification

Essential

• Previous experience in a receptionist, front-of-house or customer service role
• Excellent communication and interpersonal skills
• Professional, approachable and confident manner
• Strong organisational skills with excellent attention to detail
• Good IT skills, including Microsoft Office
• Ability to prioritise workload and remain calm in a busy environment
• A positive, flexible and reliable approach to work

Desirable

• Previous experience working within a legal or professional services environemnt
• Experience handling new client enquiries or customer onboarding
• Experience using a case management system

Working With Us

At GT Stewart, we value our people and are committed to supporting their development and wellbeing. We offer:

• Competitive salary
• Pension scheme
• Optional Benenden Healthcare
• Ongoing training and development opportunities
• Modern IT systems and a supportive working environment
• 23 days' annual leave plus bank holidays (pro rata), increasing with length or service
• Birthday leave in addition to annual leave
• Bi-annual staff events and additional employee benefits