Client Services Administrator

Investigo; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private medical insurance

Matched pension contributions

Employee discount platform

Birthday leave

Job summary

London Law Firm is recruiting a Client Services Administrator to act as the first point of contact for clients and stakeholders, delivering exceptional service and supporting the daily office operations in a full-time, office-based role in London. The position runs Monday to Friday, 9am-5pm with alternating 9:30-5:30 weeks.

The role requires strong organisational skills, professional communication, and experience in administration, customer service or reception, with proficiency in Microsoft

Qualifications

• Experience in administration, customer service, reception or client-facing support roles.
• Proficient with Microsoft Office and IT systems.
• Highly organized with excellent attention to detail and a professional communicator.

Responsibilities

• Managing and responding to incoming telephone enquiries.
• Directing calls and taking accurate messages.
• Coordinating meetings and follow-up arrangements.
• Maintaining confidential client information and records.
• Monitoring shared inboxes and escalating enquiries where required.
• Providing outstanding customer service to clients and external stakeholders.
• Supporting front-of-house duties when needed, including welcoming visitors and preparing meeting rooms.
• Assisting with admin tasks such as post, couriers, scanning and document management.

Skills

Customer service

Administration

Reception

Microsoft Office

Tools

Microsoft Office

Job description

I'm partnering with a leading London Law Firm with an outstanding reputation for delivering specialist advice to businesses and individuals across the UK and internationally. Known for its collaborative culture, employee-focused approach, and commitment to excellence, the firm offers a supportive environment where employees are encouraged to develop and grow their careers.

The Role

Due to continued growth, an opportunity has arisen for a Client Services Administratorto join the team. Acting as the first point of contact for clients and stakeholders, you will play a vital role in delivering an exceptional service whilst supporting the smooth day-to-day running of the office. This is a full-time, office-based role, Monday-Friday in the office (9am-5pm and 9:30-5:30pm alternating weeks).

Key Responsibilities

• Managing and responding to incoming telephone enquiries
• Directing calls and taking accurate messages
• Coordinating meetings and follow-up arrangements
• Maintaining confidential client information and records
• Monitoring shared inboxes and escalating enquiries where required
• Providing outstanding customer service to clients and external stakeholders
• Supporting front-of-house duties when needed, including welcoming visitors and preparing meeting rooms
• Assisting with admin tasks such as post, couriers, scanning, and document management

Role Requirements

• Highly organised with excellent attention to detail
• A confident and professional communicator
• Proactive with a positive, can-do attitude
• Comfortable managing multiple priorities in a busy environment
• Experienced in administration, customer service, reception, or client-facing support roles
• Proficient with Microsoft Office and general IT systems

In Return

• Salary up to £28,000 (depending on experience) + annual bonus scheme
• 28 days holiday + bank holidays + additional birthday leave
• Private medical insurance
• Matched pension contributions
• Employee discount platform
• Supportive and collaborative working environment