Telephone Support Lead - Client Services

GT Stewart Solicitors & Advocates; Croydon; On-site; GBP 21,060 - 25,740; Full time

Job summary

GT Stewart Solicitors & Advocates in Croydon is recruiting a Telephone Assistant for a full-time role. The successful candidate will lead the telephone team, delivering exceptional service to clients and assisting with administrative duties.

Responsibilities include managing inbound calls, liaising with departments, and ensuring high standards of communication. Candidates should have proven experience in administration and excellent communication skills. Join a dynamic team committed to access to justice.

Qualifications

• Excellent oral and written communication skills.
• Polite and professional telephone manner.
• Proven experience in an administration role.

Responsibilities

• Take inbound calls and ensure all calls are answered promptly and in a professional manner.
• Report technical issues impacting service to the IT team.
• Answering all inbound calls from prospective and existing clients.
• Screening telephone calls, taking relevant and accurate messages.
• Accurate data entry.
• Liaising with other departments.
• Assisting the wider support teams and carrying out general administrative duties when required.

Skills

Excellent oral and written communication skills

Polite and professional telephone manner

Proven experience in an administration role

Job description

GT Stewart Solicitors & Advocates in Croydon is recruiting a Telephone Assistant for a full-time role. The successful candidate will lead the telephone team, delivering exceptional service to clients and assisting with administrative duties.

Responsibilities include managing inbound calls, liaising with departments, and ensuring high standards of communication. Candidates should have proven experience in administration and excellent communication skills. Join a dynamic team committed to access to justice.