Receptionist & Administrator

RGIT Australia; Canterbury; On-site; GBP 9,000 - 12,000; Part time

Benefits offered by this job

Benenden Healthcare

Training & development

Modern IT systems

23 days annual leave + pro rata bank

Birthday leave

Staff events

Job summary

GT Stewart Solicitors & Advocates is seeking a friendly Receptionist & Administrator for its Canterbury office. The role involves welcoming clients, handling enquiries, and supporting day-to-day reception and onboarding tasks in a busy legal environment.

The position is part-time with hours on Monday and Tuesday, offering a professional, service-oriented workplace and opportunities for development. Office-based role in Canterbury.

Qualifications

• Previous experience in receptionist/front-of-house/customer service roles.
• Excellent communication and interpersonal skills.
• Professional, approachable and confident manner.
• Strong organisational skills with attention to detail.
• Ability to prioritise workload in a busy environment.
• Experience in a legal or professional services setting is a plus.
• Experience handling new client enquiries or onboarding.

Responsibilities

• Welcome clients and visitors in a professional, friendly manner.
• Maintain a tidy, welcoming reception area and manage post/deliveries.
• Answer and transfer calls; respond to enquiries and direct to appropriate departments.
• Book and prepare meeting rooms for client meetings.
• Support new client enquiries and onboarding processes.
• Work with colleagues to ensure smooth day-to-day reception operations.
• Provide occasional reception cover during leave periods.

Skills

Reception excellence

Customer service

Communication skills

Organisation

Attention to detail

Team player

Onboarding support

Tools

Case management system

Job description

Full-time Permanent Entry Level

Posted 06 Aug 2026

Description

Job Description

Job Title

Location

Canterbury Office

Working Pattern

15 guaranteed hours per week, working Monday and Tuesday, 9:00am to 5:30pm (with a one-hour unpaid lunch break).

Additional hours may be available to provide reception cover during periods of annual leave and other planned absences.

About GT Stewart

GT Stewart Solicitors & Advocates is a Legal 500 and Chambers & Partners recognised law firm with offices across London, the South East and the Midlands. We are committed to providing exceptional legal services while delivering outstanding client care.

We are looking for a friendly, organised and professional Receptionist & Administrator to join our Canterbury office on a part-time basis. This is an excellent opportunity for someone who enjoys working with people, takes pride in delivering exceptional customer service and thrives in a busy office environment.

The Role

As the first point of contact for clients and visitors, you will play a key role in creating a welcoming and professional experience. You will also support the firm's new enquiries process, ensuring prospective clients receive a prompt, courteous and efficient service.

Working closely with colleagues across the office, you will help ensure the smooth day-to-day running of reception while supporting the firm's client onboarding process.

Key Responsibilities

Reception

• Welcome clients, visitors and contractors in a professional and friendly manner.
• Maintain a tidy, welcoming and well-presented reception area.
• Answer, screen and transfer incoming telephone calls efficiently.
• Respond to general enquiries and direct clients to the appropriate department.
• Manage incoming and outgoing post and deliveries.
• Book meeting rooms and prepare them for client meetings where required.
• Provide refreshments for clients and visitors as appropriate.
• Carry out general administrative tasks to support the office.

New Enquiries

• Handle new client enquiries by telephone, email and in person.
• Obtain relevant information from prospective clients accurately and sensitively.
• Carry out initial conflict checks and client onboarding administration in line with firm procedures.
• Allocate enquiries to the appropriate legal team.
• Record enquiries accurately using the firm's case management system.
• Deliver a high standard of client care throughout the enquiry process.
• Follow up enquiries where appropriate and maintain accurate records.

General Responsibilities

• Work collaboratively with colleagues across the firm to provide excellent administrative support.
• Maintain confidentiality and comply with GDPR, SRA requirements and firm policies.
• Provide reception cover during periods of annual leave and other planned absences where available.
• Undertake any other reasonable administrative duties appropriate to the role.

Person Specification

• Previous experience in a receptionist, front-of-house or customer service role.
• Excellent communication and interpersonal skills.
• Professional, approachable and confident manner.
• Strong organisational skills with excellent attention to detail.
• Ability to prioritise workload and remain calm in a busy environment.
• A positive, flexible and reliable approach to work.
• Previous experience working within a legal or professional services environment.
• Experience handling new client enquiries or customer onboarding.
• Experience using a case management system.

Working With Us

At GT Stewart, we value our people and are committed to supporting their development and wellbeing. We offer:

• Optional Benenden Healthcare.
• Ongoing training and development opportunities.
• Modern IT systems and a supportive working environment.
• 23 days' annual leave plus bank holidays (pro rata), increasing with length of service.
• Birthday leave in addition to annual leave
• Bi-annual staff events and additional employee benefits.