Telematics Field Engineer - Install & Support (Field-Based)

Energy Jobline CVL; Birmingham; Remote; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Company vehicle

Shift allowance

Laptop, mobile phone and tools

Private medical insurance

33 days holiday

Life Assurance

Employee discounts

Job summary

Microlise is seeking an experienced Field Service & Installation Engineer to cover Birmingham and surrounding areas, delivering installation, servicing and ongoing support of the Microlise product portfolio at customer sites. The role requires autonomous working, strong problem solving and excellent customer communication skills.

The position involves field visits, inventory management, and adherence to SLAs, with a company vehicle, laptop, mobile phone and tools provided.

Qualifications

• Demonstrable experience in a similar role; auto electrics and/or telematics.
• Full UK Driving Licence
• Experience of working to Service Level Agreements and Operational Schedules
• Understanding of vehicle wiring diagrams and ability to interpret these
• Evidence of strong customer service skills with a professional approach
• Good interpersonal and communication skills, with the ability to adjust style to relevant audiences
• Be able to work autonomously, solve problems independently and adhere to agreed processes
• Take pride in what you do ensuring quality and accuracy
• Valid Passport for travel

Responsibilities

• Ensure Microlise product portfolio is full integrated into our customer’s assets
• Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite
• Completing survey visits and identifying suitable solutions
• Completing QA visits on Microlise products and peripherals in customer assets
• Inventory management
• Responsible for the upkeep and safety of your vehicle and all provided tools/equipment
• Liaise with customers at all levels
• Provide support to your peers and contractor resource where required
• Ensure administration is concise, accurate and professional
• Adhere to all internal process and procedures
• Report on statistical information when required

Skills

Auto electrics

Telematics

Customer service

Tools

Vehicle wiring diagrams

Job description

Microlise is seeking an experienced Field Service & Installation Engineer to cover Birmingham and surrounding areas, delivering installation, servicing and ongoing support of the Microlise product portfolio at customer sites. The role requires autonomous working, strong problem solving and excellent customer communication skills.

The position involves field visits, inventory management, and adherence to SLAs, with a company vehicle, laptop, mobile phone and tools provided.