Telematics Field Service Engineer – Install & On-Site Support

Microlise; Newcastle upon Tyne; On-site; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Shift allowance

Laptop

Mobile phone

Tools provided

Private medical insurance

Holiday allowance 33 days +

Life Assurance

Costco membership

Wellbeing programs

Job summary

Microlise Field Service & Installation Engineer is based in Newcastle to install and support telematics solutions on customer sites across the region. The role requires hands-on installation, troubleshooting and customer liaison to ensure smooth integration.

You will receive a company vehicle, laptop, mobile and tools, plus shift allowance and regular pay reviews. A background in auto electrics or telematics and a valid UK driving licence are essential.

Qualifications

• Demonstrable experience in a similar role; auto electrics and/or telematics.
• Full UK Driving Licence.
• Experience of working to Service Level Agreements and Operational Schedules.
• Understanding of vehicle wiring diagrams and ability to interpret these.
• Evidence of strong customer service skills with a professional approach.

Responsibilities

• Ensure Microlise product portfolio is fully integrated into customer assets.
• Timely visits to customer sites to undertake installation, servicing and continued support of the product suite.
• Completing survey visits and identifying suitable solutions.
• Completing QA visits on Microlise products and peripherals in customer assets.
• Inventory management.
• Uphold safety of your vehicle and provided tools/equipment.
• Liaise with customers at all levels.
• Provide support to peers and contractor resources as required.
• Ensure administration is concise, accurate and professional.
• Adhere to internal processes and procedures.
• Report on statistical information when required.

Skills

Auto electrics

Telematics

Customer service

Problem solving

Interpersonal skills

Valid UK Driving Licence

Job description

Microlise Field Service & Installation Engineer is based in Newcastle to install and support telematics solutions on customer sites across the region. The role requires hands-on installation, troubleshooting and customer liaison to ensure smooth integration.

You will receive a company vehicle, laptop, mobile and tools, plus shift allowance and regular pay reviews. A background in auto electrics or telematics and a valid UK driving licence are essential.