Telecoms Support Engineer (1st/2nd Line)

Premier Placement Services; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications service provider in Crewe is seeking 1st and 2nd Line Support experts to join their team. In this desk-based role, you will provide technical assistance, analyse systems, and diagnose issues. Previous experience in telecomms or IT support, along with excellent customer service and communication skills, is essential as this position involves significant customer interaction. This is a permanent role offering a dynamic work environment.

Qualifications

• Must have previous telecomms or IT technical support experience.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide technical assistance to customers.
• Analyse systems and assist in building new systems.
• Diagnose and rectify network issues.

Skills

Customer service skills

Communication skills

Technical support experience

Job description

A telecommunications service provider in Crewe is seeking 1st and 2nd Line Support experts to join their team. In this desk-based role, you will provide technical assistance, analyse systems, and diagnose issues. Previous experience in telecomms or IT support, along with excellent customer service and communication skills, is essential as this position involves significant customer interaction. This is a permanent role offering a dynamic work environment.