Telecoms Sales Account Manager

Brook Street; Belfast City; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Private healthcare

Pension plan

Training & progression

Job summary

Brook Street in Belfast is seeking an experienced Sales Account Manager to join our telecommunications division. You will manage an established portfolio of business customers, build long-term relationships and identify growth opportunities to maximise revenue while delivering outstanding service.

You will work with cross-functional teams to ensure a seamless customer experience, prepare proposals and renewals, and maintain accurate CRM records to support revenue, retention and satisfaction

Qualifications

• Experience in Account Management, Business Development or B2B sales.
• Experience in telecommunications, connectivity, IT or managed services is desirable.
• Strong commercial awareness with ability to identify and develop sales opportunities within existing accounts.
• Excellent communication and relationship-building skills with decision-makers.

Responsibilities

• Manage and develop an existing portfolio of business customers.
• Identify opportunities to grow revenue through cross-selling and upselling telecoms and related solutions.
• Build long-term customer relationships by understanding client objectives.
• Deliver high-standard account management and handle service enquiries efficiently.
• Conduct regular account reviews to identify renewal opportunities and improvements.
• Keep customers informed of new products and industry developments.
• Maximise retention by identifying opportunities within existing accounts.
• Collaborate with Sales, Provisioning and Technical Support teams to ensure seamless delivery.
• Prepare quotations, proposals and renewals; negotiate value-for-money terms.
• Maintain accurate customer records and sales activity in CRM.
• Aim to meet revenue, retention and customer satisfaction targets.
• Provide strategic guidance and recommend solutions for business growth.

Job description

Sales Account Manager - Telecommunications

Salary: £30,000-£35,000 (depending on experience) + Uncapped Commission

About the Role

We are looking for an experienced Account Manager to join a growing telecommunications business. This is an excellent opportunity for a commercially minded professional with a proven track record in account management, business development or B2B sales within the telecoms or technology sector. You'll be responsible for managing an established portfolio of business customers, building long-term relationships, identifying growth opportunities, and ensuring clients receive outstanding service. Acting as the primary point of contact, you'll help customers maximise the value of their telecoms solutions while driving revenue and customer retention.

Key Responsibilities

• Manage and develop an existing portfolio of business customers.
• Identify opportunities to grow revenue through cross-selling and upselling telecommunications, connectivity, mobile and related business solutions.
• Build strong, long-term customer relationships by understanding each client's business objectives and future requirements.
• Deliver a high standard of account management, ensuring customer enquiries and service issues are managed efficiently and professionally.
• Conduct regular account reviews to identify contract renewal opportunities, service improvements and additional solutions.
• Keep customers informed of new products, services and industry developments relevant to their business.
• Maximise customer retention by proactively identifying commercial opportunities within existing accounts.
• Work closely with Sales, Provisioning and Technical Support teams to deliver a seamless customer experience.
• Prepare quotations, proposals and contract renewals, negotiating commercial agreements that deliver value for both the customer and the business.
• Maintain accurate customer records, sales opportunities and account activity within the CRM system.
• Achieve individual revenue, retention and customer satisfaction targets.
• Develop trusted advisor relationships by providing strategic guidance and recommending solutions that support customer's business growth.

Skills & Experience

• Previous experience in Account Management, Business Development or B2B Sales is essential.
• Experience within the telecommunications, connectivity, IT or managed services sector is highly desirable.
• Strong commercial awareness with a proven ability to identify and develop sales opportunities within existing accounts.
• Excellent communication and relationship-building skills, with the ability to engage confidently with business decision-makers.
• Customer-focused, with a proactive approach to delivering exceptional service.
• Strong negotiation and influencing skills.
• Highly organised with excellent time management and attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Experience using CRM systems and Microsoft Office applications.
• A collaborative team player who enjoys working across sales, customer service and technical teams.

What's on Offer

• Competitive salary of £30,000-£35,000, depending on experience.
• Uncapped commission structure.
• 20 days annual leave, increasing to 25 days with length of service, plus bank holidays.
• Company pension scheme.
• Private healthcare.
• Supportive and collaborative working environment.
• Ongoing training and opportunities for career progression.