Account Manager

Salt Digital Recruitment; England; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Hybrid work

Training & development

Team culture

Impactful work

Job summary

Salt Digital Recruitment is seeking an Account Manager to join a Hybrid role in South East England, focusing on IT and Managed Services. You will develop and grow existing client relationships, identify cross-sell opportunities, and ensure high service levels across IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security.

The successful candidate will have proven telecoms or IT solutions sales experience, strong communication, and a proactive, target-driven approach in a fast-paced

Qualifications

• Proven experience in telecommunications or IT solution sales
• Track record of account retention, growth, and cross-selling
• Excellent communication and relationship-building skills
• Self-motivated, proactive, and highly organised
• Comfortable engaging with clients both over the phone and face-to-face
• Energetic, ambitious, and target-driven
• Confident working in a fast-paced, high-performance environment

Responsibilities

• Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings
• Identify and deliver cross-selling opportunities across our service portfolio
• Build strong, long-term client relationships to ensure renewals and retention
• Act as the main point of contact for client queries, working closely with internal support teams
• Maintain and update customer information within the CRM system
• Track opportunities, monitor pipelines, and report on account activity
• Keep clients informed on ongoing installations, upgrades, and projects

Job description

Account Manager - IT & Managed Services

Location: Hybrid, South East England

Salary: £35,000-£45,000 + Commission + Benefits

About the Company

Are you ready to take the next step in your career? We're a fast-growing, forward-thinking Managed Services Provider delivering exceptional IT, telecoms, and connectivity solutions to clients across the UK. With a near-perfect customer satisfaction score and multiple ISO accreditations (9001, 14001, 27001), we pride ourselves on innovation, reliability, and service excellence. Following a period of rapid growth and strategic acquisitions, we're expanding our Account Management team - and we're looking for a motivated, proactive Account Manager to join us on this exciting journey.

The Opportunity

This is a fantastic opportunity for a driven and customer-focused individual who's passionate about building relationships and helping clients get the most out of their technology. You'll manage and grow existing accounts, ensuring clients receive first-class service while identifying opportunities to expand our footprint across our full suite of services - including IT Support, Connectivity, Telecoms, Mobile, Utilities, and Security.

What You'll Be Doing

• Develop and grow existing customer accounts through regular calls, check-ins, and on-site meetings
• Identify and deliver cross-selling opportunities across our service portfolio
• Build strong, long-term client relationships to ensure renewals and retention
• Act as the main point of contact for client queries, working closely with internal support teams
• Maintain and update customer information within the CRM system
• Track opportunities, monitor pipelines, and report on account activity
• Keep clients informed on ongoing installations, upgrades, and projects

What We're Looking For

• Proven experience in telecommunications or IT solution sales
• Track record of account retention, growth, and cross-selling
• Excellent communication and relationship-building skills
• Self-motivated, proactive, and highly organised
• Comfortable engaging with clients both over the phone and face-to-face
• Energetic, ambitious, and target-driven
• Confident working in a fast-paced, high-performance environment

What's in It for You

• Competitive base salary + uncapped commission
• Hybrid working flexibility
• Ongoing training and development
• Supportive and social team culture
• The chance to be part of a growing MSP making real impact

*Rates depend on experience and client requirements