Account Manager

Experis Scotland; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Commission scheme

Job summary

Experis Scotland is seeking an experienced IT Account Manager to manage a portfolio of established customer accounts and act as a trusted advisor. You will work to understand business objectives, coordinate with delivery teams, and drive renewals and growth across technology services.

The role focuses on maintaining strong client relationships, ensuring value delivery, and identifying opportunities to upsell capabilities such as Managed Services, Cyber Security, Cloud, and IT Infrastructure.

Qualifications

• Previous experience in Account Management, Customer Success, IT Sales, or Client Relationship Management.
• Knowledge of IT Managed Services, Cyber Security, IT Infrastructure, Networking and Telecommunications.

Responsibilities

• Manage a portfolio of existing customer accounts.
• Build and maintain relationships with key stakeholders and decision-makers.
• Conduct regular service reviews and account management meetings.
• Act as the primary commercial contact for assigned customers.
• Coordinate with technical and service delivery teams to meet customer expectations.
• Manage contract renewals and support customer retention activities.
• Identify opportunities to upsell and cross-sell services across Managed Services, Cyber Security, Cloud, Infrastructure, Networking and Telecommunications.
• Develop account plans and maintain accurate CRM records.
• Support customers in planning future technology investments and digital transformation initiatives.
• Ensure high levels of customer satisfaction and long-term retention.

Job description

Our client is a leading independent provider of IT and telecommunications solutions, delivering high-quality, cost-effective services to organisations across the UK.

Due to continued growth, they are seeking an experienced Account Manager to join their team and manage a portfolio of established customer accounts.

The Role

The IT Account Manager will be responsible for managing and developing relationships with existing customers, ensuring clients receive exceptional service and maximum value from their technology investments.

Acting as a trusted advisor, the successful candidate will work closely with customers to understand their business objectives, technology challenges, and future plans. They will conduct regular account reviews, oversee renewals, coordinate with internal delivery teams, and identify opportunities to introduce additional services and solutions that align with customer needs.

This role is ideally suited to an individual who enjoys building long-term client relationships while maintaining a commercial focus and contributing to the growth of existing accounts.

Key Responsibilities

• Manage a portfolio of existing customer accounts.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Conduct regular service review and account management meetings.
• Act as the primary commercial point of contact for assigned customers.
• Work closely with technical and service delivery teams to ensure customer expectations are met.
• Manage contract renewals and support customer retention activities.
• Identify opportunities to upsell and cross-sell services across Managed Services, Cyber Security, Cloud, Infrastructure, Networking and Telecommunications.
• Develop account plans and maintain accurate CRM records.
• Support customers in planning future technology investments and digital transformation initiatives.
• Ensure high levels of customer satisfaction and long-term customer retention.
• Previous experience in Account Management, Customer Success, IT Sales, or Client Relationship Management.
• Knowledge of one or more of the following areas:
• IT Managed Services
• Cyber Security
• IT Infrastructure
• Networking
• Telecommunications
• Excellent communication and stakeholder management skills.
• Strong relationship-building and customer service capabilities.
• Commercial awareness with the ability to identify and develop revenue opportunities within existing accounts.
• Highly organised with strong attention to detail.
• Proactive, self-motivated, and customer-focused.
• Experience working within an MSP, technology reseller, systems integrator, or telecommunications provider would be advantageous.

Dependant on experience, the salary can be £30,000 - £50,000, and there is also a very generous commission scheme.