Account Manager Telecoms

Perfect Management Limited; St Albans; On-site; GBP 28,000 - 38,000; Full time

Job summary

Perfect Management Limited is seeking an Account Manager in the UK telecoms sector. You will manage your own client base, handle inbound calls and queries, and work to resolve issues in a fast-paced environment. The role emphasizes strong customer service and maintaining high retention.

Candidates should have at least 3 years of Account Management experience in telecoms and be within easy commuting distance to Redbourn, Herts. The company offers opportunities to stay and grow within the team.

Qualifications

• 3+ years experience as an Account Manager within Telecoms.

Responsibilities

• Manage your own client base and respond to inbound calls and queries.
• Diagnose faults and coordinate with relevant teams to resolve issues.
• Handle customer and dealer enquiries.
• Strive for high customer retention and satisfaction levels.
• Manage customer expectations.

Skills

Account management

Telecoms experience

Customer service

Job description

Do you have at least 3 years experience as an Account Manager within Telecoms then read on.My client is a well established and award winning Telecoms provider based in Redbourn, Herts with a very low turnover in staff who are looking for you.

The role involves managing your own client base and providing an excellent service to their customers which is what they have built their reputation on.

The role involves:

• Managing the client base and dealing with inbound calls and queries
• Fault diagnosis and contacting the relevant teams to resolve
• Dealing with customer and dealer enquiries
• Customer retention currently 99%
• Managing the customer expectation

If you live within easy commuting distance of Redbourn, Herts, have at least 3 years experience of working as an Account Manager within Telecoms and want a company where you can stay and grow

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