Telecom Technical Support Analyst — 4 on/4 off Shift

NoteMachine UK Ltd - A Brink's Company; Crickhowell; On-site; GBP 22,000 - 32,000; Full time

Job summary

NoteMachine UK Ltd - A Brink's Company in Wales is seeking a Technical Support Analyst to join our Technical Services team. You will be the first point of contact for technical issues, help troubleshoot faults, and coordinate with engineers to keep customer services running smoothly.

The role suits someone with helpdesk experience who enjoys problem solving and wants to develop networking and technical skills within a busy telecom environment.

Qualifications

• Minimum of 5 GCSEs (or equivalent).
• Strong IT literacy using multiple systems.
• Understanding of basic networking concepts, including TCP/IP.
• Previous helpdesk or technical support experience.
• Excellent communication and problem-solving skills.
• Ability to work effectively within a team environment.

Responsibilities

• Acting as the first point of contact for technical support queries.
• Troubleshooting and tracking faults through to resolution.
• Monitoring and maintaining telecommunications networks.
• Validating and coordinating engineer jobs across the business.
• Deploying remote updates, patches, screen changes and password updates.
• Configuring routers and profiles for new installations.
• Providing regular updates to internal teams, customers and suppliers.
• Managing stock processes, including router orders and Bybox management.
• Supporting system migrations and deployment projects.
• Collaborating with colleagues to ensure effective operation of the support desk.
• Preparing detailed handovers for colleagues and shift teams.

Skills

Helpdesk experience

Networking basics (TCP/IP)

IT literacy

Communication skills

Teamwork

Education

GCSEs or equivalent

Job description

NoteMachine UK Ltd - A Brink's Company in Wales is seeking a Technical Support Analyst to join our Technical Services team. You will be the first point of contact for technical issues, help troubleshoot faults, and coordinate with engineers to keep customer services running smoothly.

The role suits someone with helpdesk experience who enjoys problem solving and wants to develop networking and technical skills within a busy telecom environment.