Technical Support Analyst — 4 on/4 off Schedule

Brink's Incorporated.; United Kingdom; Remote; GBP 24,000 - 36,000; Full time

Job summary

Brink's Incorporated is seeking a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you will troubleshoot faults, coordinate with engineers, and help ensure services remain operational for customers.

This role supports telecommunications networks and deployments, with a 4 on / 4 off, 12-hour shift pattern, and is a full-time permanent position.

Qualifications

• Minimum of 5 GCSEs (or equivalent).
• Strong IT literacy and confidence using multiple systems.
• Understanding of basic networking concepts, including TCP/IP.
• Previous helpdesk, service desk or technical support experience.
• Excellent communication and problem-solving skills.
• Ability to work effectively within a team environment.

Responsibilities

• Acting as the first point of contact for technical support queries.
• Troubleshooting and tracking faults through to resolution.
• Monitoring and maintaining telecommunications networks.
• Validating and coordinating engineer jobs across the business.
• Deploying remote updates, patches, screen changes and password updates.
• Configuring routers and profiles for new installations.
• Providing regular updates to internal teams, customers and suppliers.
• Managing stock processes, including router orders and Bybox management.
• Supporting system migrations and deployment projects.
• Collaborating with colleagues to ensure effective operation of the support desk.
• Preparing detailed handovers for colleagues and shift teams.

Skills

IT literacy

TCP/IP basics

Customer service

Teamwork

Problem solving

Helpdesk experience

Education

GCSEs (5+) or equivalent

Tools

Remote support tools

Job description

Brink's Incorporated is seeking a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you will troubleshoot faults, coordinate with engineers, and help ensure services remain operational for customers.

This role supports telecommunications networks and deployments, with a 4 on / 4 off, 12-hour shift pattern, and is a full-time permanent position.