Telecom Technical Support Analyst | 4-on/4-off, 12-hr shifts

Brink’s Inc; Wall; On-site; GBP 26,000 - 38,000; Full time

Job summary

Brink’s Inc in the United Kingdom is seeking a Technical Support Analyst to be the first point of contact for technical issues, supporting telecommunications networks and coordinating with engineers to keep services operational. The role suits someone with helpdesk or technical support experience who enjoys problem-solving and wants to develop networking and technical skills in a fast-paced environment.

You will deploy remote updates, configure routers for installations, and manage shifts in a

Qualifications

• Minimum of 5 GCSEs (or equivalent).
• Strong IT literacy and ability to use multiple systems.
• Basic networking concepts, TCP/IP.
• Experience in helpdesk, service desk or technical support.
• Excellent communication and teamwork abilities.
• Desirable: telecom or technical support experience with remote tools.

Responsibilities

• Act as the first point of contact for technical support queries.
• Troubleshoot and track faults through to resolution.
• Monitor and maintain telecommunications networks.
• Validate and coordinate engineer jobs across the business.
• Deploy remote updates, patches, screen changes and password updates.
• Configure routers and profiles for new installations.
• Provide regular updates to internal teams, customers and suppliers.
• Manage stock processes, including router orders and Bybox management.
• Support system migrations and deployment projects.
• Collaborate with colleagues to ensure effective operation of the support desk.
• Prepare detailed handovers for colleagues and shift teams.

Skills

IT literacy

TCP/IP understanding

Helpdesk experience

Communication skills

Teamwork

Education

GCSEs (5)

Job description

Brink’s Inc in the United Kingdom is seeking a Technical Support Analyst to be the first point of contact for technical issues, supporting telecommunications networks and coordinating with engineers to keep services operational. The role suits someone with helpdesk or technical support experience who enjoys problem-solving and wants to develop networking and technical skills in a fast-paced environment.

You will deploy remote updates, configure routers for installations, and manage shifts in a