Technical Support

NoteMachine UK Ltd - A Brink's Company; Crickhowell; On-site; GBP 22,000 - 32,000; Full time

Job summary

NoteMachine UK Ltd - A Brink's Company in Wales is seeking a Technical Support Analyst to join our Technical Services team. You will be the first point of contact for technical issues, help troubleshoot faults, and coordinate with engineers to keep customer services running smoothly.

The role suits someone with helpdesk experience who enjoys problem solving and wants to develop networking and technical skills within a busy telecom environment.

Qualifications

• Minimum of 5 GCSEs (or equivalent).
• Strong IT literacy using multiple systems.
• Understanding of basic networking concepts, including TCP/IP.
• Previous helpdesk or technical support experience.
• Excellent communication and problem-solving skills.
• Ability to work effectively within a team environment.

Responsibilities

• Acting as the first point of contact for technical support queries.
• Troubleshooting and tracking faults through to resolution.
• Monitoring and maintaining telecommunications networks.
• Validating and coordinating engineer jobs across the business.
• Deploying remote updates, patches, screen changes and password updates.
• Configuring routers and profiles for new installations.
• Providing regular updates to internal teams, customers and suppliers.
• Managing stock processes, including router orders and Bybox management.
• Supporting system migrations and deployment projects.
• Collaborating with colleagues to ensure effective operation of the support desk.
• Preparing detailed handovers for colleagues and shift teams.

Skills

Helpdesk experience

Networking basics (TCP/IP)

IT literacy

Communication skills

Teamwork

Education

GCSEs or equivalent

Job description

Shift Pattern: 4 on / 4 off | 12-Hour Shifts

Are you technically minded, customer-focused, and looking to build your career within a fast-paced technical services environment?

We’re looking for a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you'll play a vital role in supporting telecommunications networks, troubleshooting faults, coordinating with engineers, and helping ensure services remain operational for our customers.

This is an excellent opportunity for someone with helpdesk or technical support experience who enjoys problem-solving and is keen to develop your networking and technical skills.

What You’ll Be Doing

• Acting as the first point of contact for technical support queries
• Troubleshooting and tracking faults through to resolution
• Monitoring and maintaining telecommunications networks
• Validating and coordinating engineer jobs across the business
• Deploying remote updates, patches, screen changes and password updates
• Configuring routers and profiles for new installations
• Providing regular updates to internal teams, customers and suppliers
• Managing stock processes, including router orders and Bybox management
• Supporting system migrations and deployment projects
• Collaborating with colleagues to ensure effective operation of the support desk
• Preparing detailed handovers for colleagues and shift teams

What We’re Looking For

Essential

• Minimum of 5 GCSEs (or equivalent)
• Strong IT literacy and confidence using multiple systems
• Understanding of basic networking concepts, including TCP/IP
• Previous helpdesk, service desk or technical support experience
• Excellent communication and problem-solving skills
• Ability to work effectively within a team environment

Desirable

• Experience working within a telecommunications or technical support environment
• Exposure to network troubleshooting and remote support tools

What You’ll Gain

• Hands-on experience supporting telecommunications infrastructure
• Exposure to a variety of technical systems and technologies
• Opportunities to develop networking and troubleshooting skills
• A collaborative and supportive team environment
• The chance to contribute to service improvement projects and business-critical operations

Working Hours

• 4 on / 4 off shift pattern
• 12-hour shifts
• Full-time permanent position

If you're passionate about technology, enjoy solving problems, and want to be part of a dynamic technical support team, we'd love to hear from you.