Technical Support

Brink’s Inc; Wall; On-site; GBP 26,000 - 38,000; Full time

Job summary

Brink’s Inc in the United Kingdom is seeking a Technical Support Analyst to be the first point of contact for technical issues, supporting telecommunications networks and coordinating with engineers to keep services operational. The role suits someone with helpdesk or technical support experience who enjoys problem-solving and wants to develop networking and technical skills in a fast-paced environment.

You will deploy remote updates, configure routers for installations, and manage shifts in a

Qualifications

• Minimum of 5 GCSEs (or equivalent).
• Strong IT literacy and ability to use multiple systems.
• Basic networking concepts, TCP/IP.
• Experience in helpdesk, service desk or technical support.
• Excellent communication and teamwork abilities.
• Desirable: telecom or technical support experience with remote tools.

Responsibilities

• Act as the first point of contact for technical support queries.
• Troubleshoot and track faults through to resolution.
• Monitor and maintain telecommunications networks.
• Validate and coordinate engineer jobs across the business.
• Deploy remote updates, patches, screen changes and password updates.
• Configure routers and profiles for new installations.
• Provide regular updates to internal teams, customers and suppliers.
• Manage stock processes, including router orders and Bybox management.
• Support system migrations and deployment projects.
• Collaborate with colleagues to ensure effective operation of the support desk.
• Prepare detailed handovers for colleagues and shift teams.

Skills

IT literacy

TCP/IP understanding

Helpdesk experience

Communication skills

Teamwork

Education

GCSEs (5)

Job description

Technical Support Analyst

Shift Pattern: 4 on / 4 off | 12-Hour Shifts

Are you technically minded, customer-focused, and looking to build your career within a fast-paced technical services environment?

We're looking for a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you'll play a vital role in supporting telecommunications networks, troubleshooting faults, coordinating with engineers, and helping ensure services remain operational for our customers.

This is an excellent opportunity for someone with helpdesk or technical support experience who enjoys problem-solving and is keen to develop their networking and technical skills.

What You'll Be Doing

• Acting as the first point of contact for technical support queries
• Troubleshooting and tracking faults through to resolution
• Monitoring and maintaining telecommunications networks
• Validating and coordinating engineer jobs across the business
• Deploying remote updates, patches, screen changes and password updates
• Configuring routers and profiles for new installations
• Providing regular updates to internal teams, customers and suppliers
• Managing stock processes, including router orders and Bybox management
• Supporting system migrations and deployment projects
• Collaborating with colleagues to ensure effective operation of the support desk
• Preparing detailed handovers for colleagues and shift teams

What We're Looking For

Essential

• Minimum of 5 GCSEs (or equivalent)
• Strong IT literacy and confidence using multiple systems
• Understanding of basic networking concepts, including TCP/IP
• Previous helpdesk, service desk or technical support experience
• Excellent communication and problem-solving skills
• Ability to work effectively within a team environment

Desirable

• Experience working within a telecommunications or technical support environment
• Exposure to network troubleshooting and remote support tools

What You'll Gain

• Hands-on experience supporting telecommunications infrastructure
• Exposure to a variety of technical systems and technologies
• Opportunities to develop networking and troubleshooting skills
• A collaborative and supportive team environment
• The chance to contribute to service improvement projects and business-critical operations

Working Hours

• 4 on / 4 off shift pattern
• 12-hour shifts
• Full-time permanent position