Support Technician

Search-Select LTD; Douglas; On-site; GBP 25,000 - 35,000; Full time

Job summary

Search-Select LTD is recruiting for a Service Operation Centre (SOC) Support Technician to join a 24/7/365 team ensuring effective service assurance of core networks and systems. The role involves supporting multiple business areas including Customer Technology Services, Business Services and Network Services.

Shift pattern runs 7am–7pm and 7pm–7am. You will work with a proactive, team‑oriented approach, carry out incident handling under ITIL, and travel between buildings as required with a full

Qualifications

• Minimum of 5 GCSEs including English.
• CCNA qualification is a plus.
• 2+ years in a similar environment.
• Experience with ITIL Incident & Change Management.
• Clear and professional communication.
• Full clean driving licence.

Responsibilities

• Work as part of a 24/7/365 SOC team to ensure service assurance of core networks and systems.
• Support Customer Technology Services, Business Services and Network Services.
• Handle incidents and changes within ITIL framework.
• Maintain clear handoffs and incident transparency at shift changes.
• Travel to other buildings as required with a valid driving licence.

Skills

Communication skills

Teamwork

Customer service

MS Office

Time management

Proactive mindset

Flexibility

Ownership

Education

GCSEs including English

Telecoms qualification (CCNA)

ITIL knowledge

Tools

ServiceNow

ITSM tools

Job description

Service Operation Centre (SOC) Support Technician

We are working on a role for our Client who is looking for a person who will work as part of a 24/7/365 team to ensure the effective Service Assurance of Core Networks and systems. In addition, you will be supporting several key areas around the business including Customer Technology Services, Business Services and Network Services, among others.

(This role is shift based, shift currently operates 7am-7pm and 7pm to 7am)

Key Person Requirements

• Exceptional communication skills with verbal and written.
• A strong desire to learn from those around you.
• A real team ethos, with exceptional interpersonal skills.
• Basic level knowledge of MS applications.
• Full and clean driving licence is essential as this role requires visits to other buildings, using vehicles.
• Excellent customer facing skills. Professional interaction with both internal and external customers is always expected.
• Professional conduct always.
• Takes ownership and responsibility for what they do.
• Where they see improvements, they act.
• A can‑do and proactive approach to work. A team player is essential for this role.
• Flexible approach to working shifts.
• Making sure that at the beginning and end of each shift, they are transparent with any ongoing incidents.

Education / Qualifications

• Minimum of 5 GCSE's or equivalent - Grade A - B, must include English.
• May have started or obtained a recognised Telecoms qualification such as CCNA.
• 2 or more years working in a similar environment.
• Experience of ITIL Incident & Change Management.
• Have an ability to communicate clearly and professionally.
• Full clean driving licence.

Desired Criteria

• Proficient using ServiceNow Change & Incident Management or similar platform.
• Knowledge of the telecoms industry.
• A self‑motivated individual but also an excellent team player but with ability to work with little or no supervision.
• Excellent time management skills. Being punctual is some we expect from everyone.
• Ability to multitask. Each team member will have multiple tasks to deliver daily.
• Experience of Shift Working.

The successful candidate will be required to undertake a Police/Security Check.

Job Ref: 16689