Technical Support Analyst: Networking & Fault Resolution

Brink's Inc; Wales; On-site; GBP 23,000 - 32,000; Full time

Job summary

Brink's Inc in the United Kingdom is seeking a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you will troubleshoot faults, monitor telecommunications networks, and coordinate with engineers to keep services operational for customers.

You'll gain hands-on experience supporting diverse technical systems, deploying remote updates, configuring routers for installations, and providing regular updates to internal teams and customers

Qualifications

• GCSEs (or equivalent) required.
• Basic networking concepts (TCP/IP) desirable.
• Experience in helpdesk or technical support roles.
• Strong communication and problem-solving skills.
• Ability to work effectively in a team.

Responsibilities

• Act as the first point of contact for technical support queries.
• Troubleshoot and track faults through to resolution.
• Monitor and maintain telecommunications networks.
• Validate and coordinate engineer jobs across the business.
• Deploy remote updates, patches, screen changes and password updates.
• Configure routers and profiles for new installations.
• Provide regular updates to internal teams, customers and suppliers.
• Manage stock processes, including router orders and Bybox management.
• Support system migrations and deployment projects.
• Collaborate with colleagues to ensure effective operation of the support desk.
• Prepare detailed handovers for colleagues and shift teams.

Skills

Helpdesk experience

Networking basics

IT literacy

Communication skills

Teamwork

Education

GCSEs

Job description

Brink's Inc in the United Kingdom is seeking a Technical Support Analyst to join our Technical Services team. As the first point of contact for technical issues, you will troubleshoot faults, monitor telecommunications networks, and coordinate with engineers to keep services operational for customers.

You'll gain hands-on experience supporting diverse technical systems, deploying remote updates, configuring routers for installations, and providing regular updates to internal teams and customers