Telecom Network Support Specialist (4 on / 4 off)

Brink's Inc; Crickhowell; On-site; GBP 25,000 - 34,000; Full time

Job summary

Brink's Inc is seeking a Technical Support Analyst to be the first point of contact for technical issues within our Technical Services team. You will troubleshoot faults, coordinate with engineers, and help ensure services remain operational for customers.

This full-time role features a 4 on/4 off, 12-hour shift pattern and offers exposure to networking concepts while developing troubleshooting skills across telecommunications networks.

Qualifications

• Strong IT literacy and confidence using multiple systems.
• Understanding of basic networking concepts, including TCP/IP.
• Previous helpdesk, service desk or technical support experience.
• Excellent communication and problem-solving skills.
• Ability to work effectively within a team environment.

Responsibilities

• Acting as the first point of contact for technical support queries
• Troubleshooting and tracking faults through to resolution
• Monitoring and maintaining telecommunications networks
• Validating and coordinating engineer jobs across the business
• Deploying remote updates, patches, screen changes and password updates
• Configuring routers and profiles for new installations
• Providing regular updates to internal teams, customers and suppliers
• Managing stock processes, including router orders and Bybox management
• Supporting system migrations and deployment projects
• Collaborating with colleagues to ensure effective operation of the support desk
• Preparing detailed handovers for colleagues and shift teams

Skills

IT literacy

Networking basics

Helpdesk experience

Communication

Teamwork

Education

5 GCSEs (or equivalent)

Job description

Brink's Inc is seeking a Technical Support Analyst to be the first point of contact for technical issues within our Technical Services team. You will troubleshoot faults, coordinate with engineers, and help ensure services remain operational for customers.

This full-time role features a 4 on/4 off, 12-hour shift pattern and offers exposure to networking concepts while developing troubleshooting skills across telecommunications networks.