First-Line Tech Support Advisor | 4 on/4 off shift

Adecco; Hull and East Yorkshire; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

4 on 4 off shift

Competitive salary

Career development

Full training

Friendly team

West Hull offices

Job summary

Adecco is seeking a First Line Technical Support Advisor for our West Hull site. You will be the initial point of contact for customers needing technical help with broadband, telephony and networking, diagnosing issues and guiding users to resolutions.

The role operates on a 4 on, 4 off shift pattern, averaging 40 hours per week, with a 13.45 per hour rate. Full training and career development opportunities are provided in a growing telecoms environment.

Qualifications

• Previous experience in a Customer Service, Helpdesk, Technical Support or Telecoms Support role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a logical approach to troubleshooting.
• Good IT skills and confidence using multiple systems.

Responsibilities

• Act as the first point of contact for customer technical support enquiries via phone, email and ticketing systems.
• Diagnose and troubleshoot broadband, Wi-Fi, telephony and network connectivity issues.
• Log, update and manage support tickets accurately.
• Perform initial fault diagnostics and remote troubleshooting.
• Escalate complex technical issues to second-line support teams where required.
• Monitor service performance and customer-reported faults.
• Guide customers through basic technical fixes and configuration changes.
• Investigate service outages and provide regular customer updates.
• Assist with new customer installations, activations and service provisioning.
• Maintain accurate records of customer interactions and resolutions.

Skills

Customer service

Communication

Problem solving

IT literacy

Calm under pressure

Team player

Tools

Ticketing systems

Job description

Adecco is seeking a First Line Technical Support Advisor for our West Hull site. You will be the initial point of contact for customers needing technical help with broadband, telephony and networking, diagnosing issues and guiding users to resolutions.

The role operates on a 4 on, 4 off shift pattern, averaging 40 hours per week, with a 13.45 per hour rate. Full training and career development opportunities are provided in a growing telecoms environment.