First-Line Tech Support Advisor (4-on/4-off)

Adecco; Hessle; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Competitive salary

4 on 4 off shifts

Career development

Full training

Friendly team

West Hull offices

Job summary

Adecco is hiring a First Line Technical Support Advisor in West Hull. This role is the first point of contact for customers needing technical assistance, focusing on broadband, telephony, and connectivity issues, and delivering professional support.

Working on a 4 on, 4 off shift and 40-hour week, you will diagnose faults, guide customers through fixes, log tickets, and collaborate with internal teams to resolve faults promptly, while upholding service standards.

Qualifications

• Experience in customer service, helpdesk, or telecoms support.
• Excellent verbal and written communication skills.
• Ability to diagnose and troubleshoot technical issues.

Responsibilities

• Act as the first point of contact for customer technical support via phone, email and tickets.
• Diagnose and troubleshoot broadband, Wi‑Fi, telephony and network connectivity issues.
• Log, update and manage support tickets accurately and escalate where needed.
• Provide regular updates to customers and assist with installations and provisioning.
• Maintain records and ensure issues are resolved in line with SLAs.

Skills

Communication skills

Customer service

Problem solving

IT literacy

Teamwork

Job description

Adecco is hiring a First Line Technical Support Advisor in West Hull. This role is the first point of contact for customers needing technical assistance, focusing on broadband, telephony, and connectivity issues, and delivering professional support.

Working on a 4 on, 4 off shift and 40-hour week, you will diagnose faults, guide customers through fixes, log tickets, and collaborate with internal teams to resolve faults promptly, while upholding service standards.