Tele-Sales & Order Administrator

Flexistaff Solutions Ltd; Caddington; On-site; GBP 15,000 - 21,000; Full time

Job summary

Flexistaff Solutions Ltd is seeking a proactive Tele-Sales & Order Administrator in Luton (LU3) to join a busy, customer-focused team. You will handle telesales, order processing, and general administration, ensuring orders are processed accurately and customers are supported through efficient service.

The role requires a confident telephone manner, strong organisational skills, and familiarity with Microsoft Office.

Qualifications

• Excellent telephone manner and communication skills.
• Confident speaking to customers and promoting products.
• Strong organisational and administrative skills, with attention to detail.

Responsibilities

• Contact customers daily to obtain and process orders.
• Take sales orders accurately and efficiently.
• Assist with stock control and advise on product availability.
• Promote special offers and stock clearance lines.
• Handle incoming customer and consumer enquiries.

Skills

Telephone communication

Promoting products

Organisation

Attention to detail

Workload prioritisation

Team player

Telesales experience

Order processing experience

Tools

Intact software

Job description

Job Vacancy: Tele-Sales & Order Administrator

Location: Luton, LU3 area

Pay: £13.25 per hour

Hours: Full-time, Monday to Friday, 9.00am - 5.00pm

Lunch: 30 minutes unpaid

We are recruiting on behalf of our client, based in the Luton (LU3) area, who is looking for a proactive, enthusiastic and reliable Tele-Sales & Order Administrator to join their team.

Are you organised, confident on the telephone and enjoy working in a busy, customer-focused environment?

This is a varied role combining telesales, customer service, sales order processing, reception and general administration.

The successful candidate will play an important part in the day-to-day running of the business, ensuring customer orders are processed efficiently, queries are dealt with professionally and the sales and delivery teams receive the support they need.

Key Responsibilities

• Contacting customers daily to obtain and process their orders.
• Taking sales orders accurately and efficiently.
• Assisting with stock control and advising customers on product availability.
• Promoting special offers, promotions and stock clearance lines.
• Handling incoming customer and consumer enquiries.
• Answering and transferring incoming calls professionally.
• Dealing with sales representatives' orders and queries.

Reception & Front of House

• Welcoming visitors and ensuring they are correctly signed in and out.
• Acting as a key point of contact for incoming telephone calls.
• Carrying out BRCGS audit compliance document checks.

Sales Order Processing & Administration

• Inputting and processing sales orders.
• Supplying and managing sales orders using Intact software.
• Preparing drivers' paperwork, including delivery notes and invoices.
• Raising credit notes where required.
• Completing daily filing and scanning of delivery notes.
• Reconciling daily drivers' paperwork for our six delivery vans.

The Ideal Candidate

We are looking for someone who:

1. Has an excellent telephone manner and communication skills.
2. Is confident speaking to customers and promoting products.
3. Has strong organisational and administrative skills.
4. Is accurate and has good attention to detail.
5. Can work efficiently in a busy, fast-paced environment.
6. Is confident using computer systems and Microsoft Office.
7. Can manage their workload and prioritise tasks effectively.
8. Is a team player with a positive, flexible and can-do attitude.
9. Has previous experience in telesales, sales administration or order processing (desirable).

Experience with Intact software would be an advantage, although training can be provided.

This is an excellent opportunity for someone who enjoys a varied role and wants to become an integral part of a friendly and hardworking team.