Administrator - Support

Confidential; Dunstable; On-site; GBP 15,000 - 21,000; Full time

Job summary

Confidential is seeking an organised, proactive Administrator to join our admin and back-office team in Dunstable. You will support customer services and handle day-to-day admin, ensuring orders are completed and customers receive their goods on time.

The role offers flexible hours (part-time or full-time, Monday to Friday) with training provided, and opportunities to take on purchasing, stock management and wider customer enquiry handling as you grow.

Qualifications

• Friendly, professional communication by phone and email.
• Exceptionally organised with great attention to detail.
• Able to work in an office as part of a small team.
• Capable of managing multiple tasks and prioritising.
• Calm under pressure and good at solving problems.
• Willing to learn new software and systems.
• Proactive and reliable, taking ownership of work.

Responsibilities

• Perform general administrative duties and back-office support.
• Resolve delivery issues, returns, refunds, and missing parcels.
• Handle straightforward sales support inquiries and prepare payment links.
• Process website orders and ensure smooth progress from order to delivery.
• Monitor supplier orders and delivery performance.
• Assist with stock management and supplier ordering.
• Support export shipments where required.
• Collaborate with colleagues to improve systems and customer experience.

Skills

Telephone communication

Organisation

Office software

Multi-tasking

Proactive ownership

Job description

ROLE: Administrator

A family run online retailer is looking to employ an organised, proactive individual to join our Admin, back office team. Working alongside our existing Customer Services Assistant, you will play a key role in providing general administrative duties, plus some afterr-sales support. Happy for either Part Time: Monday to Friday 9am to 3pm or Full Time monday to Friday 9am to 5pm.

Hours: Part time or Full Time

SALARY: 13 per hour

LOCATION: Dunstable

This is a varied Admin, sales support and day-to-day operational administration role. You will provide back office administration, ensuring orders and order forms are correctly completed and that customers receive their orders on time, helping to keep orders moving smoothly behind the scenes and some basic aftersales support.

Initially you will focus on admin and operational tasks, with full training provided. As you develop, you will gain responsibility across a wider range of areas including sales support enquiries, purchasing and stock management, with the aim of becoming capable of handling the vast majority of day-to-day customer enquiries independently.

• Administrative duties
• Resolve delivery issues, returns, refunds and missing parcel enquiries
• Handle straight forward sales support enquiries and prepare payment links and pro-forma invoices
• Process website orders and help ensure they progress smoothly from order to delivery
• Monitor supplier orders, tracking information and delivery performance
• Dispatch selected products from our office and arrange export shipments where required
• Assist with stock management, supplier ordering and maintaining accurate stock information
• Send product samples and help follow up sales opportunities
• Work closely with colleagues to continually improve our systems and customer experience

EXPERIENCE REQUIRED:

• Friendly, professional and confident communicating by telephone and email, mainly administrative, back office expeirnce
• Exceptionally organised, with excellent attention to detail
• Comfortable working in an office environment as part of a small team
• Able to manage multiple tasks and prioritise effectively
• Calm under pressure and enjoys solving problems
• Comfortable using computer systems and keen to learn new software
• Proactive, reliable and happy taking ownership of their work