Sales Administrator

Personnel Placements, Company; Salisbury; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Parking on site

21 days holiday + bank holidays

Job summary

We are looking for an organised and customer-focused Sales Administrator to join a busy team, providing sales administration, order processing and customer service support.

This role combines general office administration with direct customer contact, supporting the sales team, processing customer orders and ensuring enquiries are dealt with efficiently and professionally.

Qualifications

• Previous experience in a Sales Administrator or Sales Support role.
• Experience processing customer orders and payments.
• Confident communication skills over the telephone and in writing.
• Good IT skills including Word, Excel and Outlook.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks in a busy environment.
• Friendly, professional and helpful approach to customer service.
• Experience with CRM or order processing systems advantageous.

Responsibilities

• Process customer web orders accurately and efficiently.
• Take customer orders and process payments over the telephone.
• Handle incoming customer calls and respond to email enquiries.
• Provide information on products, pricing, delivery times and services.
• Assist with customer quotations and sales documentation.
• Maintain accurate customer records and update sales information.
• Monitor order progress and keep customers informed.
• Resolve order queries and discrepancies, escalating as needed.
• Provide general sales administration and office support.
• Liaise with colleagues across the business to ensure orders are fulfilled promptly.

Skills

Customer service

Microsoft Word

Excel

Outlook

Organisational skills

Attention to detail

Communication skills

Tools

CRM system

Order processing systems

E-commerce platforms

Job description

We are looking for an organised and customer-focused Sales Administrator to join a busy team, providing sales administration, order processing and customer service support.

This is a varied Sales Administrator role, combining general office administration with direct customer contact. You will play an important part in supporting the sales team, processing customer orders and ensuring enquiries are dealt with efficiently and professionally.

Key responsibilities will include:

• Processing customer web orders accurately and efficiently.

• Taking customer orders and processing payments over the telephone.

• Handling incoming customer calls and responding to email enquiries.

• Providing information on products, pricing, delivery times and services.

• Assisting with customer quotations and sales documentation.

• Maintaining accurate customer records and updating sales information.

• Monitoring order progress and keeping customers informed.

• Resolving order queries and discrepancies, escalating issues where necessary.

• Providing general sales administration and office support.

• Liaising with colleagues across the business to ensure orders are fulfilled promptly.

What we are looking for:

• Previous experience in a Sales Administrator, Sales Support, Customer Service or general Administration role.

• Experience processing customer orders and payments.

• Confident communication skills, both over the telephone and in writing.

• Good IT skills, including Microsoft Word, Excel and Outlook.

• Excellent organisational skills and attention to detail.

• The ability to manage multiple tasks and priorities in a busy environment.

• A friendly, professional and helpful approach to customer service.

Experience using CRM or order processing systems, e-commerce platforms or working within a sales environment would be advantageous.

The ideal candidate

• 8am – 5pm 42.5 hours per week 30 mins for lunch
• 21 days holiday plus bank holidays
• Parking on site
• Supportive of training and development within the company.