Telesales Order Processor

Uxbridge Employment Agency; Slough; Sur place; GBP 28 000 - 35 000; Plein temps

Avantages offerts par ce poste

Pension scheme

Discount on products

Death in service

Long service gifts

24 days holiday + bank holiday up to 0

Free on-site parking

Company events

Celebrations

Résumé du poste

Uxbridge Employment Agency is seeking a Telesales Order Processor in Slough to handle high-volume inbound calls, process orders and upsell products. You will manage existing accounts, generate sales reports, and occasionally make outbound calls for promotions in a busy environment.

The role requires customer service and upselling experience, strong communication, and motivation to excel in a fast-paced setting. A pension, discounts, and other benefits are included.

Qualifications

• Experience in customer service, upselling and cross-selling.
• Highly motivated with the ability to work in a fast-paced environment.
• Excellent communication skills.

Responsabilités

• Answering high volume inbound calls.
• Account management duties.
• Producing sales analysis reports.
• Making outbound calls to existing customers.
• Making outbound calls to lapsed accounts.
• Making focused outbound calls to move promotional stock.
• Processing orders.
• Dealing with customer queries.
• Upselling promotional and new products.
• General admin duties.

Connaissances

Customer service

Upselling

Cross-selling

Inbound calls

Outbound calls

Account management

Communication skills

Description du poste

Telesales order processor

Slough

£31,500 + yearly bonus and monthly commission

Monday to Friday 9am - 5pm (please note on Monday you will be required to work one late shift a week 11.30am - 7.30pm.)

This is a real gem of a role working with a leading business based in Slough who provide a 5-star product within a prestigious and luxury market.

Our client is looking for an experienced customer service advisor/sales support with cross-selling and up-selling experience to join their team, you will need to have previous experience in delivering excellent service, demonstrating the ability to work in a fast-paced environment, working closely with clients and customers.

Please note that the majority of this role is taking inbound calls from businesses and existing customers who are placing orders and processing and upselling products where appropriate. There will be some outbound calls required when company promotions are launched.

Duties

• Answering high volume inbound calls
• Account management duties
• Producing sales analysis reports
• Making outbound calls to existing customers
• Making outbound calls to lapsed accounts
• Making focused outbound calls to move promotional stock
• Processing orders
• Dealing with customer queries
• Upselling promotional and new products
• General admin duties

Requirements

• Previous customer service/upselling/cross-selling experience
• A highly motivated individual
• Excellent communication skills

On top of base salary is a monthly bonus based on promotional products sold, plus there is a yearly bonus, based on company sales and KPIs.

Our client is always on the lookout for bright and ambitious people who strive for continual improvement and a 5-star customer service. If you enjoy working within customer service and dealing with customers, then you will thrive in this company!

Benefits

• Pension scheme
• discount on products
• death in service
• long service gifts
• 24 days holiday + bank holiday increasing up to 30
• free on-site parking
• company events
• celebrations

For the purpose of the Conduct Regulations, when advertising permanent vacancies, we are acting as an Employment Agency, and when advertising temporary/contract vacancies, we are acting as an Employment Business.

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