Technology Support Officer

Bruford & Vallance Insurance Services Limited; Sidcup; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Rose Bruford College in Sidcup is seeking a Technology Support Officer to join our Student Records team. This role combines first-line technology support with opportunities to develop experience in digital learning technologies, data quality, reporting and process improvement.

You'll help colleagues with day-to-day tech issues, coordinate support requests, and work with our external IT provider to keep services running smoothly.

Qualifications

• Experience providing first-line IT or technology support.
• Customer-focused and able to explain technical concepts clearly.
• Willingness to learn digital learning technologies and automation.

Responsibilities

• Provide first-line technology support for staff.
• Coordinate support requests with external IT provider.
• Support digital platforms and learning technologies.
• Create guidance and user support materials.
• Support data quality, reporting and administrative processes.
• Assist with technology deployments and shared resources.
• Contribute to service improvements and automation.

Skills

Customer service

Problem solving

Communication

Organisational skills

Tools

Microsoft 365

Power BI

Advanced Excel

T-SQL

Databases

Job description

Rose Bruford College is a leading small specialist higher education institution. We are one of the UK's largest performance colleges, with over 1,000 students undertaking undergraduate and postgraduate study in performance, design, technical arts and management.

Building on 75 years of creative achievement, Rose Bruford College unites diverse talent through exceptional education in storytelling. Our vibrant community blends tradition with bold innovation, nurturing unique artistic voices that transform stages and screens worldwide.

Are you someone who enjoys solving problems, helping people and learning new skills?

Rose Bruford College is seeking a Technology Support Officer to join our Student Records team. This is a varied and rewarding role that combines first-line technology support with opportunities to develop experience in digital learning technologies, data quality, reporting and process improvement.

Technology support is at the heart of the role. You'll help colleagues with day-to-day technology issues, coordinate support requests and work closely with our external IT provider to ensure services run smoothly across the College. You'll enjoy investigating problems, finding solutions and delivering a professional, customer-focused service.

Alongside this, you'll gain exposure to areas including Power BI, advanced Excel, data quality, reporting, databases, T-SQL, digital learning technologies and automation. We will provide training and support for the right person. What matters most is your curiosity, willingness to learn and commitment to delivering excellent support.

Whether your future interests lie in technology support, business systems, digital services, process improvement or data and analytics, this role offers the opportunity to develop a broad and highly transferable skillset.

About Us

Rose Bruford College is one of the UK's leading specialist higher education institutions for theatre and performance. Based on our Sidcup campus, we prepare students for careers across the creative industries and support a vibrant community of academic and professional services staff. As a smaller institution, you'll work across departments, build strong relationships and have the opportunity to make a visible impact.

Is This You?

Experience providing first-line IT or technology support is essential.

You might be a great fit if you:

• Have experience providing first-line IT or technology support.
• Enjoy helping people and delivering excellent customer service.
• Can investigate issues, think logically and work towards solutions.
• Communicate confidently with both technical and non-technical colleagues.
• Are organised, adaptable and able to manage competing priorities.
• Enjoy learning new systems and technologies.

It would be an advantage if you have experience of, or an interest in:

• Microsoft 365.
• Power BI.
• Advanced Excel.
• Data quality and reporting.
• T-SQL or databases.
• Digital learning technologies.
• Process improvement and automation.

Don't worry if you haven't worked with all of these before. We're keen to hear from candidates with the right attitude, aptitude and customer-focused approach. We can teach systems and technical skills; curiosity, communication and a willingness to learn are harder to train.

What You'll Be Doing

As Technology Support Officer, you'll play an important role in supporting and improving the College's technology and digital services, including:

• Providing first-line technology support for staff.
• Coordinating support requests and working with our external IT provider to resolve issues.
• Supporting the effective use of digital platforms and learning technologies.
• Producing guidance, documentation and user support materials.
• Supporting data quality, reporting and administrative processes.
• Assisting with technology deployments and shared technology resources.
• Contributing to service improvements, automation and digital transformation initiatives.

Rose Bruford is an equal opportunity employer and welcomes applications from individuals regardless of their background.

We are committed to a policy of equal opportunities in compliance with the Equality Act 2010. We welcome applications regardless of community, background, religious belief, gender, age, or racial / ethnic group, regardless of marital status, sexual orientation, dependent responsibility or disability.