Technology Support & Data Analytics Specialist

Rose Bruford College; Upper Hockenden; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Training and development

Support from external IT provider

Job summary

Rose Bruford College is seeking a Technology Support Officer to join our Student Records team in Sidcup. This role blends first-line technology support with opportunities to develop skills in digital learning technologies, data quality, reporting and automation.

You will help colleagues resolve day-to-day IT issues, coordinate support requests with our external IT provider and contribute to a professional, customer-focused service across the College. Training will be provided.

Qualifications

• Experience using Power BI, Excel, data quality and reporting.
• Ability to learn digital learning technologies and automation.
• Strong customer-focused service mindset.

Responsibilities

• Provide first-line technology support to staff and students.
• Coordinate and manage technology support requests.
• Collaborate with external IT provider to ensure smooth services.
• Develop experience in digital learning technologies and automation.

Skills

Problem solving

Customer service

Learning agility

Tools

Power BI

Excel

T-SQL

Databases

Job description

Rose Bruford College is seeking a Technology Support Officer to join our Student Records team in Sidcup. This role blends first-line technology support with opportunities to develop skills in digital learning technologies, data quality, reporting and automation.

You will help colleagues resolve day-to-day IT issues, coordinate support requests with our external IT provider and contribute to a professional, customer-focused service across the College. Training will be provided.