Technology Support Officer - Power BI & Data Quality

Bruford & Vallance Insurance Services Limited; Sidcup; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Rose Bruford College in Sidcup is seeking a Technology Support Officer to join our Student Records team. This role combines first-line technology support with opportunities to develop experience in digital learning technologies, data quality, reporting and process improvement.

You'll help colleagues with day-to-day tech issues, coordinate support requests, and work with our external IT provider to keep services running smoothly.

Qualifications

• Experience providing first-line IT or technology support.
• Customer-focused and able to explain technical concepts clearly.
• Willingness to learn digital learning technologies and automation.

Responsibilities

• Provide first-line technology support for staff.
• Coordinate support requests with external IT provider.
• Support digital platforms and learning technologies.
• Create guidance and user support materials.
• Support data quality, reporting and administrative processes.
• Assist with technology deployments and shared resources.
• Contribute to service improvements and automation.

Skills

Customer service

Problem solving

Communication

Organisational skills

Tools

Microsoft 365

Power BI

Advanced Excel

T-SQL

Databases

Job description

Rose Bruford College in Sidcup is seeking a Technology Support Officer to join our Student Records team. This role combines first-line technology support with opportunities to develop experience in digital learning technologies, data quality, reporting and process improvement.

You'll help colleagues with day-to-day tech issues, coordinate support requests, and work with our external IT provider to keep services running smoothly.