IT Support Analyst

The Orpheus Centre; Godstone; On-site; GBP 23,000 - 31,000; Full time

Job summary

The Orpheus Centre in Godstone, Surrey, is seeking an IT Support Analyst to deliver reliable, secure technology services across the organisation. The role combines hands-on support, systems administration, cybersecurity, project support and stakeholder engagement.

You will liaise with our MSP to ensure issues are resolved quickly and systems remain secure and operational while enabling staff to work effectively with Microsoft 365, SharePoint and related services.

Qualifications

• Experience in IT support, service delivery or systems administration.
• Strong knowledge of Microsoft 365, SharePoint, Intune, Active Directory and Microsoft Teams.
• Experience troubleshooting desktops, laptops, printers, servers and business applications.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Customer-focused approach and ability to work with a range of stakeholders.

Responsibilities

• Provide technical support for hardware, software, network and Microsoft 365 issues.
• Troubleshoot and resolve user incidents both remotely and on-site.
• Support and maintain IT infrastructure, including servers, cloud services and business apps.
• Coordinate with third-party IT providers and act as escalation point for issues.
• Assist with cybersecurity initiatives, system updates and patch management.
• Maintain asset management records and IT documentation.
• Support onboarding/offboarding processes, including device setup and user access.
• Contribute to digital transformation projects and technology improvement initiatives.
• Produce project documentation, reports and progress updates.
• Deliver guidance and training to staff to improve digital skills and adoption.

Skills

IT support

Microsoft 365

Active Directory

Microsoft Teams

SharePoint

Intune

Networking fundamentals

Troubleshooting

Security awareness

Education

Relevant IT qualification

Tools

Datto RMM

Autotask

Snipe-IT

Job description

Are you a proactive IT professional who enjoys solving problems, supporting users and driving technology improvements? Do you want your work to make a meaningful difference in the lives of young people with disabilities?

The Orpheus Centre is a specialist college that uses the arts to empower young disabled adults to develop independence and achieve their aspirations. We are looking for an enthusiastic IT Support Analyst to help deliver reliable, secure and innovative technology services across our organisation.

Salary: £27,250 per annum

Location: Godstone, Surrey

Hours: Full-time (35 hours per week / 52 weeks per year) Monday to Friday 9am - 5pm

Contract: Permanent

About the role

Reporting to the Digital Transformation and Data Manager, you will provide first-class IT support to staff while helping to maintain and develop our IT infrastructure. This role combines hands-on technical support, systems administration, cybersecurity, project support and stakeholder engagement.

You will act as a key liaison between users and our Managed Service Provider (MSP), ensuring issues are resolved efficiently and systems remain secure and operational.

Key Responsibilities

• Provide technical support for hardware, software, network and Microsoft 365 issues.
• Troubleshoot and resolve user incidents both remotely and on-site.
• Support and maintain key IT infrastructure, including servers, cloud services and business applications.
• Work closely with third-party IT providers and act as an escalation point for technical issues.
• Assist with cybersecurity initiatives, system updates and patch management.
• Maintain accurate asset management records and IT documentation.
• Support onboarding and offboarding processes, including device setup and user access.
• Contribute to digital transformation projects and technology improvement initiatives.
• Produce project documentation, reports and progress updates.
• Deliver guidance and training to staff to improve digital skills and adoption.

What we're looking for

Essential

• Experience in IT support, service delivery or systems administration.
• Strong knowledge of Microsoft 365, SharePoint, Intune, Active Directory and Microsoft Teams.
• Experience troubleshooting desktops, laptops, printers, servers and business applications.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong organisational, analytical and problem-solving abilities.
• A customer-focused approach and ability to work effectively with a range of stakeholders.

Desirable

• Relevant IT qualification.
• Experience using tools such as Datto RMM, Autotask or Snipe-IT.
• Experience supporting projects and producing reports or dashboards.
• Knowledge of assistive technology, digital inclusion or educational technology.
• Understanding of TechAbility standards and accessibility best practices.

Why join the Orpheus Centre?

• Meaningful work supporting a specialist educational environment.
• Opportunity to contribute to digital transformation and innovation projects.
• Ongoing learning and professional development opportunities.
• Collaborative and supportive team culture.
• The chance to make a real difference through technology.

Safeguarding & Inclusion

The Orpheus Centre is committed to safeguarding and promoting the welfare of vulnerable young adults. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references.

This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

As part of our safer recruitment process and in line with Keeping Children Safe in Education 2026, online searches may be undertaken as part of due diligence.

We are proud to be an equal opportunities employer and welcome applications from all backgrounds. We value difference and are committed to creating an inclusive, respectful and supportive workplace.

In order to be considered you must be eligible to work in the UK.

For a full job description and person specification, see below:

IT Support Analyst FINAL Sept2026.pdf

Disability Confident Leader

The Orpheus Centre is proud to be a Disability Confident Leader and is committed to providing an inclusive and accessible recruitment process. As part of the Disability Confident scheme, we offer an interview to disabled applicants who meet the minimum criteria for the role, as set out in the person specification. This does not mean that all disabled applicants will automatically be invited to interview, but it does ensure that disabled applicants who demonstrate that they meet the essential requirements are given the opportunity to show their skills, experience and abilities at interview.

As a Disability Confident Leader, we are:

• Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration

No agencies please.