IT Support Analyst

The Orpheus Centre; South Godstone; On-site; GBP 30,000 - 42,000; Full time

Job summary

The Orpheus Centre in the United Kingdom is seeking an IT Support professional to provide first-class helpdesk support, maintain IT infrastructure, and drive security. You will liaise with our MSP, resolve user issues remotely or on-site, and contribute to digital transformation projects in a specialist educational environment.

The role emphasizes safeguarding and inclusion, with DBS checks, and opportunities for learning and professional development while delivering training to staff and

Qualifications

• Experience in IT support, service delivery or systems administration.
• Strong knowledge of Microsoft 365, SharePoint, Intune, Active Directory and Microsoft Teams.
• Experience troubleshooting desktops, laptops, printers, servers and business applications.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong organisational, analytical and problem-solving abilities.
• A customer-focused approach and ability to work effectively with a range of stakeholders.
• Desirable IT qualification, Datto RMM, Autotask or Snipe-IT experience, project reporting skills, and knowledge of assistive/educational tech.

Responsibilities

• Provide technical support for hardware, software, network and Microsoft 365 issues.
• Troubleshoot and resolve user incidents both remotely and on-site.
• Support and maintain key IT infrastructure, including servers, cloud services and business applications.
• Work closely with third-party IT providers and act as an escalation point for technical issues.
• Assist with cybersecurity initiatives, system updates and patch management.
• Maintain accurate asset management records and IT documentation.
• Support onboarding and offboarding processes, including device setup and user access.
• Contribute to digital transformation projects and technology improvement initiatives.
• Produce project documentation, reports and progress updates.
• Deliver guidance and training to staff to improve digital skills and adoption.

Skills

Microsoft 365

SharePoint

Intune

Active Directory

Microsoft Teams

Networking fundamentals

Technical support

Troubleshooting

Communication skills

Problem solving

Education

Relevant IT qualification

Tools

Datto RMM

Autotask

Snipe-IT

Job description

Are you a proactive IT professional who enjoys solving problems, supporting users and driving technology improvements? Do you want your work to make a meaningful difference in the lives of young people with disabilities?, Reporting to the Digital Transformation and Data Manager, you will provide first-class IT support to staff while helping to maintain and develop our IT infrastructure. This role combines hands-on technical support, systems administration, cybersecurity, project support and stakeholder engagement. You will act as a key liaison between users and our Managed Service Provider (MSP), ensuring issues are resolved efficiently and systems remain secure and operational.,

• Provide technical support for hardware, software, network and Microsoft 365 issues.
• Troubleshoot and resolve user incidents both remotely and on-site.
• Support and maintain key IT infrastructure, including servers, cloud services and business applications.
• Work closely with third-party IT providers and act as an escalation point for technical issues.
• Assist with cybersecurity initiatives, system updates and patch management.
• Maintain accurate asset management records and IT documentation.
• Support onboarding and offboarding processes, including device setup and user access.
• Contribute to digital transformation projects and technology improvement initiatives.
• Produce project documentation, reports and progress updates.
• Deliver guidance and training to staff to improve digital skills and adoption., Our values are Joyful, Bold, Inclusive, Resilient and Determined, and we are looking for someone who shares our commitment to making technology accessible and impactful for everyone. In return, we provide:
• Meaningful work supporting a specialist educational environment.
• Opportunity to contribute to digital transformation and innovation projects.
• Ongoing learning and professional development opportunities.
• Collaborative and supportive team culture.
• The chance to make a real difference through technology.

Safeguarding & Inclusion The Orpheus Centre is committed to safeguarding and promoting the welfare of vulnerable young adults. All posts are subject to an enhanced Disclosure and Barring Service (DBS) check and satisfactory references. This post is classed as having a high degree of contact with vulnerable adults and is exempt from the Rehabilitation of Offenders Act 1974. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children. As part of our safer recruitment process and in line with Keeping Children Safe in Education 2026, online searches may be undertaken as part of due diligence.

• Experience in IT support, service delivery or systems administration.
• Strong knowledge of Microsoft 365, SharePoint, Intune, Active Directory and Microsoft Teams.
• Experience troubleshooting desktops, laptops, printers, servers and business applications.
• Understanding of networking fundamentals including TCP/IP, DNS and DHCP.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong organisational, analytical and problem-solving abilities.
• A customer-focused approach and ability to work effectively with a range of stakeholders.

Desirable

• Relevant IT qualification.
• Experience using tools such as Datto RMM, Autotask or Snipe-IT.
• Experience supporting projects and producing reports or dashboards.
• Knowledge of assistive technology, digital inclusion or educational technology.
• Understanding of TechAbility standards and accessibility best practices., Challenging attitudes towards disability
• Increasing understanding of disability
• Removing barriers to disabled people and those with long-term health conditions
• Ensuring that disabled people have the opportunities to fulfil their potential and realise their aspiration