Technical Support Specialist – Instrumentation & Telemetry
Ott
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Benefits offered by this job
Job summary
OTT, a Veralto company, seeks a Technical Support Representative for its Redditch facility. You will deliver technical support to customers worldwide, document issues in Salesforce, and configure data loggers and software while collaborating with product management.
The role involves training customers, promoting service offerings, and occasional field visits. English required; German is a plus.
Qualifications
- Bachelor’s degree or equivalent in a relevant discipline or demonstrable working experience.
- Knowledge of IP technology or affinity for IT.
- Knowledge of instrumentation or other scientific equipment.
- Good written and spoken English; German language skills are advantageous.
- Experience communicating with customers and solving complex technical problems.
- Experience with a ticketing system.
Responsibilities
- Provide technical support to national and international customers.
- Record problem descriptions and data for analysis in Salesforce.
- Manage system configurations (data loggers, software, etc.).
- Collaborate with product management on existing and new products.
- Provide technical training on Ott and applications to customers.
- Promote In-Situ/Ott service offerings to customers.
- Contribute to RMAs – quotes, receiving, repairing; assist with field work.
Skills
Education
Tools
Job description
OTT, a Veralto company, seeks a Technical Support Representative for its Redditch facility. You will deliver technical support to customers worldwide, document issues in Salesforce, and configure data loggers and software while collaborating with product management.
The role involves training customers, promoting service offerings, and occasional field visits. English required; German is a plus.
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