Tech Support

Ott; Redditch; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Modern workplace

Job summary

OTT, a Veralto company, seeks a Technical Support Representative for its Redditch facility. You will deliver technical support to customers worldwide, document issues in Salesforce, and configure data loggers and software while collaborating with product management.

The role involves training customers, promoting service offerings, and occasional field visits. English required; German is a plus.

Qualifications

• Bachelor’s degree or equivalent in a relevant discipline or demonstrable working experience.
• Knowledge of IP technology or affinity for IT.
• Knowledge of instrumentation or other scientific equipment.
• Good written and spoken English; German language skills are advantageous.
• Experience communicating with customers and solving complex technical problems.
• Experience with a ticketing system.

Responsibilities

• Provide technical support to national and international customers.
• Record problem descriptions and data for analysis in Salesforce.
• Manage system configurations (data loggers, software, etc.).
• Collaborate with product management on existing and new products.
• Provide technical training on Ott and applications to customers.
• Promote In-Situ/Ott service offerings to customers.
• Contribute to RMAs – quotes, receiving, repairing; assist with field work.

Skills

Customer communication

Technical problem solving

IT affinity

Instrumentation knowledge

English proficiency

German (advantage)

Education

Bachelor’s degree or equivalent

Relevant discipline (Geography, Geology, Hydrogeology, Physics, Chemistry, Environmental science, Electrical engineering)

Tools

Ticketing system

Software/computer tools

Job description

OTT is a global leader in the fields of hydrometry, meteorology and environmental technology. Our market-leading position is based on our extensive expertise in development, production and application, as well as on close collaboration with our customers. OTT is part of the Veralto Corporation, a global technology group with more than 17,000 employees worldwide.

For In-Situ Europe Ltd we are seeking a motivated Technical Support Representative for our Facility in Redditch, United Kingdom.

Essential Functions

• Providing technical support to our national and international customers
• Recording problem descriptions, compiling the data required for analysis, and entering this information into the Salesforce system
• Managing system configurations (data loggers, software, etc.)
• Working closely with our product management team on the development of existing and new products
• Provide technical training on Ott and applications to internal and external customers.
• Promotion of In-Situ/Ott service offerings to customers

Additional Functions

• Where required contribute to the wider function of the service business
  • Co-ordinating RMAs – Quotes, Receiving, Repairing.
  • Assess, test and diagnose sensitive instrumentation and telemetry devices
  • Shipping and Receiving Service orders
  • Occasional Field Work, support customers on their own site
• Other Duties as required by the business.

Note: over time these duties are expected to reduce in order to primarily focus on technical support.

Your profile

• Bachelors Degree or equivalent in relevant discipline (Geography, Geology, Hydrogeology, Physics, Chemistry, Environmental science, Electrical engineering etc) – Or able to demonstrate equivalent working experience.
• Knowledge of IP technology or an affinity for IT
• Knowledge of instrumentation or other scientific equipment
• Good written and spoken English, knowledge of other languages (specifically German) would be advantageous
• Enjoy and have experience of communicating with customers
• Enjoy solving complex technical problems
• Experience with a ticketing system
• A systematic, independent and reliable approach to work
• Ability to work as part of a team

Benefits

We offer a friendly working environment and plenty of opportunities for exceptional people who are able to make the most of them. In addition, we offer a competitive salary, flexible working hours, a modern workplace, a friendly working atmosphere and many other benefits.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.