Technical Support Engineer – Instrumentation & Telemetry

OTT Hydromet GmbH; Redditch; On-site; GBP 28,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Flexible working hours

Modern workplace

Friendly working atmosphere

Job summary

OTT Hydromet GmbH is seeking a motivated Technical Support Representative for our Redditch facility. You will provide technical support to national and international customers, log issues in Salesforce, and manage data loggers and software configurations.

You will work with product management to develop offerings and may deliver customer training. The role emphasizes problem solving, customer interaction, and occasional on-site support.

Qualifications

• Bachelor's degree or equivalent in Geography, Geology, Hydrogeology, Physics, Chemistry, Environmental Science, Electrical Engineering or related field.
• Knowledge of IT/IP technology and instrumentation or scientific equipment.
• Good written and spoken English; German is advantageous.
• Experience communicating with customers and solving technical problems.
• Experience with a ticketing system (e.g., Salesforce).

Responsibilities

• Provide technical support to national and international customers.
• Record problem descriptions and data in Salesforce for analysis.
• Manage system configurations (data loggers, software).
• Collaborate with product management on existing and new products.
• Provide technical training on OTT and applications to customers.
• Promote In-Situ/OTT service offerings to customers.
• Occasional field work and on-site customer support.

Skills

IP technology

Instrumentation knowledge

English proficiency

German language (advantage)

Customer communication

Complex problem solving

Ticketing system experience

Systematic, independent work

Teamwork

Education

Bachelor's degree or equivalent in relevant discipline

Tools

Salesforce

Job description

OTT Hydromet GmbH is seeking a motivated Technical Support Representative for our Redditch facility. You will provide technical support to national and international customers, log issues in Salesforce, and manage data loggers and software configurations.

You will work with product management to develop offerings and may deliver customer training. The role emphasizes problem solving, customer interaction, and occasional on-site support.