Technical Field Support Specialist

Astec Europe; Omagh; Hybrid; GBP 30,000 - 48,000; Full time

Job summary

Astec Industries Europe Limited, Omagh, seeks a Product Support Specialist to balance office-based technical support with field service duties. You will assist the technical support team, support the spare parts group, and travel to dealer or customer sites as required.

You will diagnose complex issues, contribute to training material, and publish technical bulletins while collaborating with multiple departments to ensure maximum uptime and customer satisfaction.

Qualifications

• High school qualification with GCSEs including Math and English; college degree is a plus.
• 0-2 years’ experience working with mobile machinery (quarry, mining, agriculture, forestry, construction machinery).
• Knowledge of electrical and electronic circuits.
• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment.
• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
• Willingness and ability to occasionally travel domestically and internationally.
• Excellent communication skills, both oral and written.
• Proficient in Microsoft packages.
• Capable to manage conflict and resolve issues most positively for all parties concerned.

Responsibilities

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC).
• Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.
• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.
• Support Spare Parts team with product and parts queries.
• Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance.
• Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
• Maintains positive and professional attitude with customers, co-workers.
• Clearly documents technical details in case management system.

Skills

Excellent communication skills

Electrical and electronics knowledge

Reading blueprints

Willingness to travel domestically and

Conflict resolution

Education

High school GCSEs including Math and English

College degree is a plus

Tools

Microsoft Office

Job description

Astec Industries Europe Limited, Omagh, seeks a Product Support Specialist to balance office-based technical support with field service duties. You will assist the technical support team, support the spare parts group, and travel to dealer or customer sites as required.

You will diagnose complex issues, contribute to training material, and publish technical bulletins while collaborating with multiple departments to ensure maximum uptime and customer satisfaction.