Customer Engineer: Tech Support & Solutions Delivery

Lantek; Worcester; On-site; GBP 42,000 - 62,000; Full time

Job summary

Lantek is seeking a Customer Engineer to join the Operations team. You will diagnose and troubleshoot software issues, assist customers with installation and ongoing use, and explain technical details to non‑technical users.

You will collaborate with colleagues on small to medium projects, tailor simple customisations, and provide training and support through the solution lifecycle. This role requires a native English speaker with strong interpersonal skills and willingness to travel; knowledge

Qualifications

• Technical background in IT or computer engineering.
• Experience with software projects in an industrial environment.
• Knowledge of ERP systems and business processes.
• Experience with Windows, IIS, SQL Server and Office 365; Azure knowledge is advantageous.
• Programming experience in C++, C#, HTML, XML is desirable.
• Familiarity with reporting tools such as Crystal Reports or Stimulsoft.
• Knowledge of manufacturing processes within sheet metal working is beneficial.

Responsibilities

• Provide consulting, installation, configuration, user assistance, training, and helpdesk support for Lantek System Software Suite, Database servers & Integrations with external systems (ERP, MRP, accounting, etc).
• Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
• Research, specify, develop, and maintain small product customisations and associated updates; define and document solution requirements and customisations.
• Deliver support and implementation for small to medium-sized customer projects; contribute to larger projects as part of a wider team.
• Create detailed specifications based on customer requirements and provide training and ongoing support through the solution lifecycle.

Skills

English (native)

Interpersonal skills

Customer-focused

Willingness to travel

Problem solving

Education

Computer Engineering or IT field

Tools

SQL Server

Azure

Crystal Reports

Stimulsoft

C# / HTML programming

Job description

Lantek is seeking a Customer Engineer to join the Operations team. You will diagnose and troubleshoot software issues, assist customers with installation and ongoing use, and explain technical details to non‑technical users.

You will collaborate with colleagues on small to medium projects, tailor simple customisations, and provide training and support through the solution lifecycle. This role requires a native English speaker with strong interpersonal skills and willingness to travel; knowledge