Technical Support Engineer: Training, Solutions & Impact

Advanced; Newcastle upon Tyne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Discretionary bonus

Enhanced contributory pension scheme

Life Assurance and Income Protection

Halma shares

Flexible working policy

Holiday buy and sell scheme

14 weeks parental leave

Paid volunteering day

Simplyhealth reimbursement scheme

YuLife wellbeing app

Employee Assistance Programme and free

Job summary

Advanced Electronics Ltd is seeking a Technical Support Engineer to join a well-established team providing first-class technical support and on-hand help for customer queries. You will be the primary contact for technical support and training, delivering virtual and in-person training to meet customer needs.

You will also collaborate with Sales & Marketing to promote our brand and guide customers on applying product features to installations, driving growth and supporting customers throughout

Qualifications

• Established track record in a technical support/customer service role with an electronic/electrical bias.
• Excellent communication skills and transparency.
• Desire and aptitude to understand our products and learn new technology.
• Willingness to go out of your way to support customers and promote solutions.
• Analytical mind and strong problem-solving skills.
• Ability to support and inspire confidence in customers and stakeholders.
• Collaborative approach with sound judgment, strong business sense and ability to understand customer needs.

Responsibilities

• Be a primary point of contact for technical support and training queries via telephone and email.
• Deliver customer product training virtually or face-to-face at offsite locations.
• Collaborate with Sales & Marketing to deliver promotional and support material to strengthen brand leadership.
• Guide customers in applying product features to meet installation requirements efficiently.
• Provide advice to stakeholders to influence decision-making and drive growth and market share.
• Identify customer pain points and address them with a structured, methodical approach.
• Collaborate with product management and QA, offering support as required.

Job description

Advanced Electronics Ltd is seeking a Technical Support Engineer to join a well-established team providing first-class technical support and on-hand help for customer queries. You will be the primary contact for technical support and training, delivering virtual and in-person training to meet customer needs.

You will also collaborate with Sales & Marketing to promote our brand and guide customers on applying product features to installations, driving growth and supporting customers throughout