Technical Customer Experience Specialist

Interaction Recruitment Group; Warrington; Presencial; GBP 25.000 - 31.000; Jornada completa

Descripción de la vacante

Interaction Recruitment Group is seeking a Technical Customer Experience Executive in Warrington. The role focuses on analysing customer feedback, monitoring service performance and driving improvements across the customer journey.

You will collaborate with multiple teams to resolve repairs issues and enhance service delivery. The ideal candidate has strong customer service skills, understands technical repairs or service delivery, and can translate data into actionable improvements while

Formación

• Strong customer-first mindset with focus on service quality.
• Experience understanding technical repairs or service delivery.
• Ability to analyse data, feedback and performance trends.
• Excellent problem-solving and root-cause analysis.
• Confident communication across teams and with stakeholders.
• Proactive in identifying issues and driving improvements.
• Good organisation to manage competing priorities.

Responsabilidades

• Analyse customer feedback, complaints and service performance to identify trends and improvement areas.
• Produce and review SLA reports and performance data.
• Investigate complaints, identify root causes and help implement solutions.
• Review technical repair-related issues with operations and technical teams to resolve them.
• Identify opportunities to improve customer journey and service delivery.
• Monitor KPIs related to customer satisfaction and retention.
• Collaborate with internal teams and external partners to maintain high service standards.
• Recommend and support process improvements to enhance efficiency and experience.
• Present findings and recommendations to stakeholders.

Conocimientos

Customer service

Analytical skills

Problem solving

Communication

Organisational skills

Stakeholder management

Weekend flexibility

Descripción del empleo

Interaction Recruitment Group is seeking a Technical Customer Experience Executive in Warrington. The role focuses on analysing customer feedback, monitoring service performance and driving improvements across the customer journey.

You will collaborate with multiple teams to resolve repairs issues and enhance service delivery. The ideal candidate has strong customer service skills, understands technical repairs or service delivery, and can translate data into actionable improvements while